Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Very helpful delivery staff and scheduling.
Helpful Report
(Fishburn) - Posted 7 years ago
Excellently service from the drive as always and this time he was new to our property. All done as quickly and efficiently as possible. No complaints.
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(East Kilbride) - Posted 7 years ago
Delivery was on time, quick and efficient. Driver polite and friendly.
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(Fishburn) - Posted 7 years ago
The drivers are first class professionals
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Posted 7 years ago
Helpful driver. Pellets efficiently delivered Marginally more expensive than Billington pellets. Will use Forever fuels again depending on price.
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Posted 7 years ago
Driver informed me what time he would get there did arrive on time was efficient helpful and did the delivery promptly
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Posted 7 years ago
Gary the delivery driver attended site for my first delivery and could not have been more helpful and constructive.
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(Okehampton) - Posted 7 years ago
Fast,efficient and arrived when they said they would
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Posted 7 years ago
Delivery turned up on time but was slightly thwarted by the tank valves sticking due to the cold weather. Eventually all well and heating now back on.
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Posted 7 years ago
On time delivery
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Posted 7 years ago
Prompt delivery
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Posted 7 years ago
Delivery all good, thank you, however when I went into the plant room tonight I noticed that compared to the last 2 or 3 deliveries there seemed to be many more broken pellets than usual. The overall quality judging from what one can see through the sight panel seemed to be inferior to recent loads. Thought it best to say something now, and hopefully it will not become an issue.
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Posted 7 years ago
Turned up on time, courteous driver, got on with delivery in a workmanlike manner
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Posted 7 years ago
I was under the impression that I was the first delivery of the day following an earlier discussion with what I believed to be the transport manager but it was not to be. However a very helpful driver kept me informed about the increasingly delayed delivery which arrived late in the afternoon. Blown pellet unloading was efficiently carried out.
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Posted 7 years ago
Delivery turned up on time. Driver was helpful.
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Posted 7 years ago
The driver as always was efficient and very polite. Had to chase delivery as the automatic ordering system at the office appeared not to be working properly. However problem was resolved and delivery made promptly.
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Posted 7 years ago
When the delivery date was finally confirmed, FF were able to indicate the approximate time of day for the delivery plus the delivery driver phoned immediately in advance of his arrival.
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Posted 7 years ago
Appreciate you are dealing with the general public and some can be "more demanding than others". However, ordering pellets could be easier - one call or email to the depot manager to place order, confirm price and delivery date should be all that is required. No problem with follow up email or text to conform same, but customer shouldn't have to take any further action. Hope this helps. Just had boiler serviced and service engineers praised condition of boiler which is primarily down to quality of pellets :-)
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(Fishburn) - Posted 7 years ago
They deliver on time with no supervision
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Posted 7 years ago
Very pleasant service through order dept and delivery driver. Terrific that you service rural community.
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Posted 7 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews