We have used Forever Fuels before for our blown pellet deliveries and have never experienced problems before. However, we will be making a complaint following today's visit. The boiler room was left very untidy with pellets strewn all over the floor and the driver has evidently trodden on (and broken!) a copper pipe leading from the water tank which has caused a leak. He didn't report the problem and we only discovered it after the driver had left. We feel better communication from the driver would have resulted in a better opinion of the experience and the company.