I have been using this company purely because there depot is local to me so cut down on costs. I am becomming more disalusioned with the quality of the product they are delivering and excuses they come up with. i regularily clean my store out before every delivery i take so prior to my last order October 2105 i cleaned it out spotless not a shred of dust. Six tonnes delivered. i was away at work so cannot comment on how it was delivered into my store. looking into the store through the inspection window one can tell if the QA of the pellets are good.(could see alot of dust/fines) decanting pellets into my coal scuttle to fill up my pellet fires i began getting a high proportion of dust. Had issues with my fillomatic system for the boiler lines choked with dust. the latest is the boiler burner blast tube has cracked the reason the airflow holes within choked with carbonised dust. My last weekend at home was taken up by starteing to clean out one side of my store manually shifting aprox 1000kg of pellets and collecting samples. my approximate results based on none scientific reasoning is 70kg of dust/ 1000kg of pellets eqates to 7%. If this is uniform across my whole load then i am buying 420kg of dust plus all the other knock on issues. To claim my RHI i have to purchase from accredited suppliers but what comeback do i have if the quality is frankly poor. Are they sampling properly as they load the tanker, are they blowing it too hard when delivering and shatering the pellets. its only two pipe lengthe and one soft bend to my store.