Our first poor experience but one which suggests FF resource levels are not sustainable : We placed a bulk order on 1 December for 3t for delivery on 20 December. Order processed and delivery confirmed for our chosen date (we were having our Pellet Store serviced). Delivery was cancelled due to operational problems late on 20 Dec and we very reluctantly accepted a guaranteed delivery between 10-1200 next day. As required by FF T&C our boiler was switched off all day 20 Dec and then again on 21 st - the second delivery date was then aborted due driver sickness. Offered a third try today and this worked BUT the promised pre-arrival advice not received, so we were not expecting it! Driver Gary brilliant as usual - the big let downs are over optimistic customer service staff and poor levels of staffing at a predictably peak period.