We have had several years of very good service from Forever Fuels until an unfortunate foul up over an urgent new delivery which we requested on 6 February. We were given a forecast and cost for 9 tonnes in a 4 wheeler delivery but a couple of days later the provisional delivery date had drifted to 16 February by which time we would have run out of pellets completely (our problem, I know). I lined up another supplier who promised the earth and on the back of that cancelled with Forever Fuels. The other supplier then failed to deliver.. so back to Forever Fuels... this time, 8 days after their previous quote the price had increased by more than £30 a tonne - equivalent to a 15% price hike or around £280 on the delivery. The way the final ultimatum was put is that they will refund me (because I have paid up front for the whole lot) if I won't agree their price increase. I don't think this is a sustainable way to do business with customers who you know are dependent on a fuel supply, so 0 marks out of 10.