we ordered from them specifically because they promised 24 hour delivery... we ordered on the Thursday... they kept promising phone calls back because we were worried about getting the delivery to the house... twice they promised a call back and never phoned back. Finally managed to place an order on the Friday and paid to be delivered on the Monday. not at our home but at our work address.. we will then have to load it bag by bag into the car and bring it home.. .. not only has it not arrived but yet again they promised twice to contact the courier and find out time of delivery and call back... it is now 9.45 pm and we are still waiting at the arranged drop off point... the new boiler is due to be fired up tomorrow and the engineers are expecting fuel to be there 8am tomorrow... I am disgusted by the service received and lack of customer support.