Have used FF for almost 8 years now and all has always been OK. This latest time the driver accidentally ran over and destroyed a man hole on my drive. I said don't worry, it'll get sorted. Craig - the 'account manager' then emailed me saying that he is aware of an incident and that I need to ensure it is rectified before they attend again !! Customer service NOT! No apology, arrogant *rse ! When I pointed out that driveway manholes do not have the same loading as highways (according to building regulations), it is FF's responsibility to ensure their drivers are aware and that he should have avoided it, as has been the case 2 or 3 times a year for the past 8 years. He quoted terms and conditions at me about a safe site with access as detailed in their T&C. My access does actually meet their criteria, but he never even established the facts. Craig - you should hang your head in shame as you have just lost a, hitherto, loyal repeat customer. Go on a customer service course and get rid of a large portion of your arrogance.