Have had 2 great years with forever Fuels,but the last delivery was full of dust and poor quality and my heating engineer said I should tell them. Which I did they tested the sample they keep and said that they were within spec,wish I could tell my boiler this which as broken down twice due to excessive dust. They then said they could do a test on site, which if proven was in spec would have cost me not far from a £1,000 ponds.when I complained about this I was told that this is the correct procedure.Also when I phoned the sales an marketing person she did not get back to me. I have now sent two e-mails to the M.D who said he did not respond to defamatory remarks,this is due to me saying in my position I am in touch with various people in media and asked him what he would do in my position,he as now blocked me from contacting him which I find very unprofessional .just as a final point we also have bagged pellets from the same company and when you compare these to the blown pellets they are far superior,shame nobody from forever fuels wants to come and see the difference. I do not know what as happened to this company but with the quality and customer service we shall be voting with our feet.