No problems with actual delivery, just the length of time that elapsed between placing of order and delivery. The pellet shortage perhaps gave you a dilemma but I think drawing attention to it made customers order pellets sooner than they would have done normally thereby exacerbating the situation.It reminded me of times gone by when petrol shortages were announced which resulted in everybody driving around with full tanks of petrol!
Also, your "top up" system doesn't seem to work too well. In just over 4 years, we have been "topped up" only once
6 years ago
Balcas Energy has a
4.7
average rating
from
1,665
reviews
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