Up until we received our Wood Pellet order all aspects of customers services was very good. However once the delivery had been made we found that the quantity delivered was not as stated or what was ordered. I ordered 5 tonnes. Our silo has 5 tonne capacity and our 5 windows are always fully covered when we order 5 tonnes or just shy of 5 tonnes depending on the little that remains prior to delivery! Please explain why we have a ticket confirming 5 tonnes but have clearly not received 5 tonnes. We placed a complaint as soon as Monday or Tuesday of this week following the delivery on the previous Friday. We still had not had a call back from anyone concerned and i chased on Friday early afternoon where i was promised a call by close of business. It took much persistence and frustration on the telephone to manage to get a call returned at 4:45 by a lady rep called Claire. The gentlemen who supposedly assured a call back (Craig) had left for the day without that promised call!