I had to phone many times as I didn’t receive an email to confirm my delivery. I was told different reasons for the delay including the truck had broken down. I need to be around when pellets are delivered so it’s important for good communication to take place. The system does not seem to be working as it use too with Forever Fuels. I would order pellets and get an email within a couple of days to confirm a delivery date. This time I ended up calling Balcas to sort out the delivery. I was out of pellets and ended up ordering Balcas brights from Amazon in bags to get me through. I realise I am just a small household customer but I have been la loyal one for many years. Could you look at the system and how it can be made more efficient as it used to be. David, delivery driver is superb and I will be back because he is so good. He is a big asset to Balcas.