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Balcas Energy Reviews

4.7 Rating 1,667 Reviews
D
Happiness Grade
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh

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Delivery - Average

50.00%
Industry Average
But today we have called up to ask about an order and the possibility to pay for it and hold the delivery until we are ready.
posted 2 weeks ago - Steve D
We accept damage can sometimes happen but our last delivery was the worst ever, it had bags which when you picked them up by the finger holes provided the entire bag opened up.
posted 9 months ago - Mike L
Had a confirmed date for delivery but they reneged on it as the driver said didn't have time on the day! Nothing to do with shortage of supply but surely whoever scheduled the deliveries could have foreseen this or is it a case of Friday being a finish early day? Order cancelled.
posted 3 years ago - Anonymous
As a domestic customer, being kept in the dark about when the delivery will be until the day before is utterly poor service. Some of us have to go to work! This company used to be excellent when it was 'Forever Fuels', but since being taken over by Balcas, I have taken my business elsewhere. I am able to book a prompt and reliable delivery with your competitor.
posted 3 years ago - Disgruntled E
I asked for my delivery to be delivered on Friday (yesterday) and nothing turned up , which means I’ve no heating system …. It was order a week before this …
posted 3 years ago - Anonymous
Sorry to say I have had to find an alternative supplier! I have been using Balcas from 2007 but the last number of deliveries have been handled poorly. Access to the property requires someone on site, no advance phone call from the delivery driver as requested. This has always been the case and was never a problem previously. As a plus point pellet quality has always been consistently good.
posted 3 years ago - Clive
The pellets are great but the delivery service is terrible. My pellets were left in the middle of a storm yesterday and noone was home. No communication from the driver to even say they were coming.
posted 3 years ago - Derek
Hi All ,just to let you know I received my delivery today order no 111717 ac no 19366 ,while I am completely happy wit Balcas Pellets they are 100% When it comes to deliveries there is no communication from your sales service to say pellets have been dispatched to 3rd party delivery driver;or no communication from driver to saywhen he might arrive at destination ;fortunately for my last two deliveries I was at home when delivery arrived.
posted 3 years ago - John G
From order to delivery things went ok, But could you please tell your delivery people to give me 24hrs notice, my previous load had to be returned as I was not at home at the time, my recent load arrived and luckily I was around. Please let your delivery company to inform me well in advance and not as they are about to arrive. Regards Dessie.
posted 3 years ago - Dessie
Delivery updates terrible.
posted 3 years ago - D T