Balcas Energy Reviews

4.7 Rating 1,665 Reviews
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Happiness Grade
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About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh

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Customer Service - Good

100.00%
Industry Average
Always used Balcas pellets, we have had our system in place since 2007 not without its hic-ups at start when it was all new We are very happy with their service from start of order onsite so you know exactly what you are paying along with informed delivery times, if in emergency situations as we have been caught out at times they do their utmost to deliver as quickly as possible, representatives are always polite and courteous.
posted 5 months ago - P. O
Good price good sales persons delivered within window one week from order Will use again good pellets clean burn hot and well Driver rang twice to keep me informed Well done to all I will be a regular customer One small point three bags were ripped by fork lift driver photographed Great service
posted 6 months ago - Rev D
Hi All ,just to let you know I received my delivery today order no 111717 ac no 19366 ,while I am completely happy wit Balcas Pellets they are 100% When it comes to deliveries there is no communication from your sales service to say pellets have been dispatched to 3rd party delivery driver;or no communication from driver to saywhen he might arrive at destination ;fortunately for my last two deliveries I was at home when delivery arrived.
posted 2 years ago - John G
Excellent service, excellent pellets, competitively priced
posted 2 years ago - Anonymous
Having been using Balcas for number of Years, service is Excellent. Richard our usual delivery Guy is a pleasure to deal with and so professional. There is never an issue that can’t be dealt with. On line is so easy to use and has always turned up within the time frame given Would recommend Balcas Energy to everyone.
posted 2 years ago - Tom T
Very helpful as we are 75yrs I like talking on the phone very quick service too Thankyou
posted 2 years ago - Hazel H
Customer service & ordering excellent by phone ( online hitch at the time). I do hope I receive advanced warning so I can prepare for delivery, as last time the vehicle just turned up & fortunately I was in. Otherwise pellets are v.g. quality. P Brierley
posted 2 years ago - Anonymous
Great service from Balcas. As others have said the delivery company used aren't always as efficient at phoning to arrange the delivery. The occasional bags arrive split - although Balcas also deal with this efficiently.
posted 2 years ago - Anonymous
Great service as usual never a problem over the years
posted 2 years ago - Marion M
Efficient service, thank you!
posted 2 years ago - Anonymous