Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
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About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
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Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
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1
Anonymous
Anonymous  // 01/01/2019
Thank God the drivers (Brit and Roumanian) are very professional in the way they discharge their duties. Punctual, polite, paying attention to safety and equipment all this is a far cry from the chaos and lack of customer focus prevailing in the office.
Helpful Report
(Mistley) - Posted 6 years ago
Delivery only a few days after order. Price increased dramatically per tonne verses last order a few months ago, although we were warned it was going to increase. Delivery driver turned up a few hours earlier than notified, but not a problem. Quite a lot of dust in the store room (outside the bag) after this delivery, which is unusual. Was this blown in at a higher pressure than normal?
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(Middlewich) - Posted 6 years ago
Everything about the delivery itself was immaculate as usual. It's just that having to wait the best part of two weeks for a delivery can be a bit testing. I do try to appreciate the problems resulting from the general shortage of pellets.
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(Avonmouth) - Posted 6 years ago
Efficient and friendly delivery. Service could have been improved by adding to another local order thus reducing delivery costs. I had ordered with 3 weeks lead in time to allow for this ,but the delivery was made next day as a single consignment with cost increase of approximately £50 per ton over the last delivery received in August 2017
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(Avonmouth) - Posted 6 years ago
Always good service and communicate well. Due to the pellet shortage unfortunately we've paid a premium.
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Posted 6 years ago
The driver was very friendly and helpful. He made an effort to fill the store to capacity.
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(East Kilbride) - Posted 6 years ago
The driver was v helpful
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(Okehampton) - Posted 6 years ago
Easy ordering procedure, fast response, short lead time to delivery, driver is ALWAYS communicative, helpful, cheerful and a thoroughly good chap! Arrives (sensibly) outside of school run time, notifies us of e.t.a the day before delivery by 'phone message. Paperwork is complete, and available quickly, can not fault any part of our relationship with Forever Fuels. Thank you for being one of the easiest of our suppliers to deal with.
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(Okehampton) - Posted 6 years ago
The driver remained cheerful despite the difficult access for a 6-wheeler lorry.
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(Avonmouth) - Posted 6 years ago
Can you please send me an email with the BSL number on it thanks
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(Okehampton) - Posted 6 years ago
Great service from booking to delivery. Malcolm, our delivery driver, was professional and really friendly. I'll definitely use Forever Fuels again.
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(Middlewich) - Posted 6 years ago
Cheerful driver.
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(Avonmouth) - Posted 6 years ago
Your driver arrived at the time and day he said he would and quickly got on with the job.
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Posted 6 years ago
The process of placing a telephone order is very straightforward.
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(Okehampton) - Posted 6 years ago
On time no hassle
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Posted 6 years ago
Efficient and friendly
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Posted 6 years ago
All very good thank you very much
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(Avonmouth) - Posted 6 years ago
Delivery is spot on with more than adequate prior warning and very efficiently carried out by excellent staff.
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(East Kilbride) - Posted 6 years ago
Good service but an overcomplicated internet ordering procedure. After using FF for 3 years I have not been let down, I just wish the website was a little easier to a/ log in to my account b/order pellets.
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(Fishburn) - Posted 6 years ago
This delivery was made with minimum fuss, very efficiently and with hardly any dust, unlike previous deliveries, so I was very satisfied with it.
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(Avonmouth) - Posted 6 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews