Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
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About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
I am extremely happy 😊 with Balcas fuel. Pellets for stove. I Gave them specific dates to deliver only option. 2 different days per week for 3 weeks forward. Delivery was made within a week. Yes we have fully access for lorry around our property. 2nd deliver of un bagged Pellets. Fantastic driver. The price is what it is. NUMBER ONE CHOICE THE Pellets are of higher quality. Less ashes then competitors. The Pellets did not absorb any moisture in 2 years. I got 2 years supply. Usage 20th September to 20th April ish. Usage is 1.75 tonnes. For 2 years. If you want quality buy. I give score 10/10. Easy online order receipt email. Just sat back for delivery. Received with Thanks. Great driver. Worth saying twice. Independent review. Honestly. Regards Seamus
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Posted 2 months ago
Best pellets so far
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Posted 3 months ago
Excellent product, always the same high quality.
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Posted 4 months ago
Thanks for your kind words! We are delighted you had a great experience with Balcas Energy.
Posted 4 months ago
Always used Balcas pellets, we have had our system in place since 2007 not without its hic-ups at start when it was all new We are very happy with their service from start of order onsite so you know exactly what you are paying along with informed delivery times, if in emergency situations as we have been caught out at times they do their utmost to deliver as quickly as possible, representatives are always polite and courteous. Delivery Drivers can go above and beyond to provide their service in all manners of weather conditions. It is such a fluctuating market at present and they manage to keep their prices very compatible. I hope soon they will be able to give further incentive discounts to their long term and loyal customers WELL DONE 5*+
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Posted 5 months ago
We sincerely appreciate you taking the time to share with us your experience with Balcas Energy. On behalf of our entire team, thank you for allowing us to serve you.
Posted 4 months ago
Good price good sales persons delivered within window one week from order Will use again good pellets clean burn hot and well Driver rang twice to keep me informed Well done to all I will be a regular customer One small point three bags were ripped by fork lift driver photographed Great service
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Posted 6 months ago
Thanks for your kind words! We are delighted you had a great experience with Balcas Energy.
Posted 4 months ago
Nice company and I’m happy 😊
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Posted 2 years ago
We are delighted you have had a great experience with Balcas Energy. Thanks Pauric
Posted 2 years ago
top quality product and delivery
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Posted 2 years ago
Hi Paul, We are delighted you are satisfied with our product and delivery. We hope to serve you again in the near future! Thanks, Pauric
Posted 2 years ago
Have been with you since 2006. Have had no issues.
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Posted 2 years ago
Hi Andrew, Thank you for your kind words and continued support. It is greatly appreciated by everyone at Balcas Energy. Pauric
Posted 2 years ago
very good to deal with. no delays in receiving pellets
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Posted 2 years ago
Hi Joseph, We are delighted you have had a great experience from start to finish with Balcas Energy. Thanks Pauric
Posted 2 years ago
Having been using Balcas for number of Years, service is Excellent. Richard our usual delivery Guy is a pleasure to deal with and so professional. There is never an issue that can’t be dealt with. On line is so easy to use and has always turned up within the time frame given Would recommend Balcas Energy to everyone.
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Posted 2 years ago
Hi Tom, We are delighted you have had a great experience from start to finish with Balcas Energy. Your comments have been shared with our entire team. When we hear from happy customers like you, we spread positivity around! Pauric
Posted 2 years ago
Very helpful as we are 75yrs I like talking on the phone very quick service too Thankyou
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Posted 2 years ago
Hi Hazel, Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us — and we agree, our customer support team is great! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Pauric
Posted 2 years ago
Customer service & ordering excellent by phone ( online hitch at the time). I do hope I receive advanced warning so I can prepare for delivery, as last time the vehicle just turned up & fortunately I was in. Otherwise pellets are v.g. quality. P Brierley
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Posted 2 years ago
Hi Peter, Thank you so much, It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day. We have added a note to your account so our third-party haulier calls before making the delivery. Pauric
Posted 2 years ago
Great service from Balcas. As others have said the delivery company used aren't always as efficient at phoning to arrange the delivery. The occasional bags arrive split - although Balcas also deal with this efficiently.
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Posted 2 years ago
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! Thanks Pauric
Posted 2 years ago
Great service as usual never a problem over the years
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Posted 2 years ago
Hi Marion, We are delighted to provide you with 5* service. Your feedback is greatly appreciated and we hope to serve you again very soon! Thanks Pauric
Posted 2 years ago
Easy ordering process, helpful staff, pricing good with no add ons and delivery within time given. Will continue to order (if prices stay reasonable).
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Posted 2 years ago
We are delighted you have had a great experience from start to finish with Balcas Energy. Thanks Pauric
Posted 2 years ago
Efficient service, thank you!
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Posted 2 years ago
Thank you for your kind words. We are delighted we could provide you with 5* service. Pauric
Posted 2 years ago
I have been using Balcas since 2008 Great company to deal with the drivers are always pleasant and helpful
Balcas Energy 5 star review on 9th February 2022
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Posted 2 years ago
Hello, Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us and uploading a great picture. We currently have a competition running that gives our customers who upload an image of our new truck the chance to win £50. Could you please email: Pauric.kettyles@balcas.com stating your name and we will be in touch on Monday 14th February if you are the chosen winner. Pauric
Posted 2 years ago
Had three pallets of 75 bags delivered on a smaller lorry as requested at a very competitive price the driver was very helpful Job was done in 5 minutes and of course the pellets burn leaving very little ash will definitely buy again.
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Posted 2 years ago
Hi Andrew, We are delighted you are happy with the product and delivery of our wood pellets. We cannot wait to serve you again soon! Pauric
Posted 2 years ago
Easy to order online and always get a phone to set a date for delivery
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Posted 2 years ago
Hi Georgie, It makes our day to hear that we were able to provide you with 5-star service. Thanks Pauric
Posted 2 years ago
Balcas very helpful,good pellets, however like several others the delivery people don't let you know when they are coming and are not always the most competent at ensuringbags are notdamaged
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Posted 2 years ago
Hi, Thank you for the great review based on our wood pellets. Apologies for the issues you have encountered and thanks for making us aware. If you could email: energy@balcas.com with your area details we can have a look to see which third-party haulier was involved so we can prevent this for future bag deliveries. Thanks Pauric
Posted 2 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews