Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

Write Your review

Tell us how Balcas Energy made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
pretty good experience so far. excellent produce but the prices have gone through roof as they have less competition they are just price matching other fuels. As pellet boilers are in the real world not as efficient as oil it is hard to justify pellet boilers on finances alone
Helpful Report
Posted 1 year ago
Great pellets at great price. We just wish they didn’t come in plastic bags.
Helpful Report
Posted 2 years ago
Hi Amanda, We are delighted you are satisfied with our pellets and competitive prices. In regards to plastic bags, our bagged wood pellets come in plastic bags to give them protection and insurance that our customers will receive high-quality wood pellets. We have been looking at alternatives but have not yet found one. Perhaps you could consider moving to bulk deliveries that would have zero packaging? Thanks Pauric
Posted 2 years ago
Excellent service, excellent pellets, competitively priced
Helpful Report
Posted 2 years ago
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Pauric
Posted 2 years ago
Delivery not great...got initial call at work from driver who was not going to drive if the main road as road was narrow. He eventually went to house and left pallet in middle of street blocking it completely but sure at least not left at main road!
Helpful Report
Posted 2 years ago
Hi Nigel, Apologies for the issues you have encountered and thanks for making us aware. If you drop an email to:energy@balcas.com with your area details we can have a look to see which third-party haulier was involved so we can prevent this for future bag deliveries. Thanks Pauric
Posted 2 years ago
Website wasn't able to process my order on the day but staff on the phone were great.
Helpful Report
Posted 2 years ago
Sorry, you have had a problem with our online ordering system. Online ordering is currently unavailable for the Island of Ireland. However, We appreciate you taking the time out to share your experience with us — and we agree, our customer support team is great! Pauric
Posted 2 years ago
We like the product and the service. We’d love to be able to get our bagged pellets directly from your Invergordon plant as it is only 30 minutes from our home but they only supply loose pellets. Are there any plans to introduce bagged pellets here rather than shipping from Northern Ireland every time? It doesn’t make us feel quite so environmentally friendly. The delivery took quite a bit longer this time due to the Christmas and New Year break - 3 weeks rather than the usual 1 week - and ten of the bags were burst, though with minimal loss of contents.
Helpful Report
Posted 2 years ago
Hi Glen, Thanks for your kind comments on our wood pellets and service. In regards to getting bagged pellets directly from Invergordon, this is not available as our dedicated bagging plant is in Enniskillen (Northern Ireland). With sea crossing, our carbon footprint from northern Ireland to Scotland is minimized. We are very sorry to hear you had an issue with burst bags. Could you please contact us and we will deal with this query? Thanks Pauric
Posted 2 years ago
Happy with all aspects of the service, cheers.
Helpful Report
Posted 4 years ago
Thank you so much, Mary! :) So happy when our customers are happy! Monica
Posted 4 years ago
As always the delivery driver Gary (who is the immediate face to your company) was superb. He is always exceptionally helpful, efficient and polite. He has gone "the extra mile" to ensure we did not run out of pellets. I cannot see a box for unhappy so I'll put it here. FF used to be very responsive in confirming a delivery shortly after I asked for it to be scheduled on line. Now I hear nothing until the very last minute to confirm that you will be able to deliver on the requested date. This makes me very nervous. This time we are under a week from the requested date and had still heard nothing. If it wasn't for Gary I am not sure that we wouldn't have run out and still heard nothing. In addition it seems very bad planning that I couldn't even get a pallet of pellets from you as a stop gap as they were marked out of stock on line.
Helpful Report
(Okehampton) - Posted 5 years ago
We were empty and I’m they arrived
Helpful Report
(Avonmouth) - Posted 5 years ago
They are a good-sized organization willing to supply small deliveries. Mally the driver is always pleasant, efficient and is not put off by bad weather and our remote location.
Helpful Report
(Middlewich) - Posted 5 years ago
I was not present but all proceeded well in everyway
Helpful Report
(Mistley) - Posted 5 years ago
Easy to order online, quick delivery, kept us informed. But when blowing the pellets could the dust extractor pipe be used, as we had dust everywhere. Many thanks.
Helpful Report
(Avonmouth) - Posted 5 years ago
Prompt response to delivery request. Pleasant efficient driver.
Helpful Report
(Avonmouth) - Posted 5 years ago
Delivery driver on time and very helpful.
Helpful Report
(Avonmouth) - Posted 5 years ago
Good delivery, helpful driver.
Helpful Report
(Avonmouth) - Posted 5 years ago
Supplied pellets as promised
Helpful Report
(New Holland) - Posted 5 years ago
Friendly and courteous driver
Helpful Report
Posted 5 years ago
Provided and efficient service. Friendly on the phone. We are a tricky delivery, and the driver Mally was excellent. He phoned me last night and gave 2 phone updates this morning. Much appreciated. He said he enjoyed the difficult bridge (!) and was friendly when he was here.
Helpful Report
(Middlewich) - Posted 5 years ago
regular service no hassle
Helpful Report
(Avonmouth) - Posted 5 years ago
Pellets delivered on time and delivery report received.
Helpful Report
(East Kilbride) - Posted 5 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews