Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver brilliant But three emails two phone calls and ten day delivery a little big of a let down”

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Posted 6 years ago

“Delivered as ordered and requested!”

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(East Kilbride) - Posted 6 years ago

“Brilliant driver and forever fuels guy Phil from Ammanford - caring and very professional.”

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(Avonmouth) - Posted 6 years ago

“The driver remained cheerful despite the difficult access for a 6-wheeler lorry.”

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(Avonmouth) - Posted 6 years ago

“The delivery driver made contact and kept me up to date regarding my delivery. He was very professional and very quick in delivering my order.”

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(Middlewich) - Posted 6 years ago

“Gary is the best customer relationship driver you could ever wish to have on your team - he did a brilliant job, was in and out in less than half an hour. Great job well done.”

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(Okehampton) - Posted 6 years ago

“Great service as usual”

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(Okehampton) - Posted 6 years ago

“EXECELLANT SERVICE”

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(Okehampton) - Posted 6 years ago

“Fast, efficient and reliable.”

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(Middlewich) - Posted 6 years ago

“I thought that the driver was friendly, sensible and helpful.”

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(Avonmouth) - Posted 6 years ago

“All fine and delivered on time.”

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(East Kilbride) - Posted 6 years ago

“When placing the order you said you would deliver on the 4th. you delivered on the 11th. You also said you would fill the container right to the top if it would take more than 4 tonnes. you only delivered 4 tonnes so I did not benefit from the discounted rate”

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Posted 6 years ago

We are very sorry if there has been a misunderstanding. Fortunately, we record our calls, so are able to check if we were responsible for that misunderstanding. When placing the order, you pressed for an emergency delivery at the busiest time of the year, because you had just realised that you had allowed the fuel store to run low. We were clear that we could not give you a specific date at the time that the order was placed. Our transport planner would notify you as soon as possible. You placed the order on 29 Dec. Our transport planner notified you on 2 Jan that your delivery would be on 11 Jan. You replied by email on 4 Jan "Yes, please deliver on Thursday 11th January or before, if possible." On that basis, we feel it is not unreasonable that we delivered to you on 11 Jan. You may have misunderstood the wording in the order confirmation: "You have requested a bulk delivery...around Thursday, 4th January". As the words state, this is our record of the date that you would prefer, not the date that we are offering. The confirmation goes on to state: "You will receive another email when your delivery has been scheduled. If you want the delivery to go ahead on the date proposed in that email, you must reply to that email to confirm it (following the instructions in that email). If the proposed date does not suit you, you should notify us by email". As noted above, you chose to confirm the proposed date and did not say anything in your confirmation email about it not suiting you. Instead, you chose to wait until you had received the delivery on the accepted date, and then posted a negative review to exact your pound of flesh for the fact that we hadn't managed to save you from your initial miscalculation of allowing your store to almost run out in the depths of winter. As for delivering more than the ordered amount, that is always subject to availability. We do not routinely go out to customers with spare wood pellets. That would be very inefficient. Sometimes we may have some spare, for example if the combined deliveries on a run do not equate to exactly the capacity of the truck or if one of the other customers on the run has not taken their ordered amount. In that case, if you have requested extra, we will let you have it. But if we don't have spare, we can't let you have extra. That is simply the luck of the draw. If you can find another supplier that will let you have however much it turns out you can take, at a price and quality that is satisfactory to you, with minimal lead times in the depths of the heating season, we strongly recommend that you switch to them.

Posted 6 years ago

“Can you please send me an email with the BSL number on it thanks”

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(Okehampton) - Posted 6 years ago

“Helpful delivery driver who was flexible and responsive to our needs.”

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(Okehampton) - Posted 6 years ago

“Prompt delivery, no mess, prior contact by email and phone.”

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(Avonmouth) - Posted 6 years ago

“Delivery was seamless. The driver (Gary) just got on with the job in hand, and left the place spotless. With a proper sized dust extraction fan, there was no dust anywhere. 10/10.”

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(Okehampton) - Posted 6 years ago

“Efficient service, excellent driver”

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(Fishburn) - Posted 6 years ago

“ff did not make me happy or sad. I was just buying fuel from them”

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(Middlewich) - Posted 6 years ago

“Gary, the delivery driver was as pleasant and helpful as he usually is. He arrived at the time he said and the delivery went smoothly. He was extremely helpful. This was my first order online and all went well. The staff of the Central Office in Maidenhead have been cheerful and patient with me when I have telephoned.”

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(Okehampton) - Posted 6 years ago

“Frequent email contact from the company office and the delivery driver in the lead-up to the delivery date and time. The driver was efficient and polite throughout the process.”

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(East Kilbride) - Posted 6 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews