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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
a quick speedy response to my delivery request. a call the day before to give me an estimated delivery time. the driver on time and always very helpful. thank you forever fuels stuart clark, site manager darlinghurst school
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Posted 9 years ago
Prompt delivery, friendly and knowledgable driver - generally very good service.
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(Okehampton) - Posted 9 years ago
Significantly better quality than the competition- newer vehicles, more careful and knowledgeably drivers. The driver gave sensible advice on adapting the delivery pipes to reduce blockage and pellet breakage. A great supplier!
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(Avonmouth) - Posted 9 years ago
Everything worked as expected and Kevin the driver is exceptionally pleasant and helpful top marks Thank you
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(Fishburn) - Posted 9 years ago
Excellent communication, kept me informed of delivery details every step of the way. Arrived on time and team were excellent.
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Posted 9 years ago
Recent bulk biomass pellets delivery was very good thanks to helpful driver Chris Wells who was very obliging, arrived promptly at time notified before by text, listened, made extra effort to reduce dust during delivery and was very patient when I couldn't sign off straightaway due to being on a work call. 5 stars for customer service
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Posted 9 years ago
On time, quick, tidy, pleasant and efficient. Altogether very satisfactory. Many thanks.
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(Avonmouth) - Posted 9 years ago
Great service, easy delivery and pleasant driver.
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Posted 9 years ago
Having used Forever Fuels for almost a year now, I have to say that our service has always been good. However, on this occasion there has been an issue with our delivery. We were sent an email to ask if we required a delivery on Monday 23rd November as you would have a vehicle in the area. I replied to the email advising that we would indeed. On the morning of the 23rd I telephoned just before 9am to confirm what time the delivery would be. Simon advised that we weren't scheduled for a delivery and that I can't simply reply to the email sent as this isn't correct procedure. I advised I usually do telephone on use your online booking service and asked when the soonest would be that we could get a bulk order of blown pellets. He told me he would arrange for Friday 27th November and I did not need to follow this up with an email. Just before 12 noon on Friday I telephoned to see what time our delivery would be and Lynn advised again that we were not scheduled for one. I explained what had happened and she advised that she would check the phone call. Debbie then called from your Sedgefield depot and was absolutely brilliant!!! I can't praise her service enough. She arranged for Kevin to deliver a tonne on his way back from Scotland as that's all he'd have left and then the additional 4 tonnes will be delivered today - Monday 30th. She gave me her mobile number and kept me very well informed. When Kevin arrived (slightly earlier than expected, which was a bonus for us), he was as polite and professional as always. The issue was resolved in the end, but should have been avoided. Nevertheless - Debbie, Kevin and Lynn are all a credit to your company
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(Fishburn) - Posted 9 years ago
Very professional approach. The driver was first rate and very well informed.
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Posted 9 years ago
Well organised as usual, telephoned with an ETA and loaded with the usual efficiency.
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Posted 9 years ago
Excellent service driver very obliging.
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(Fishburn) - Posted 9 years ago
Chris was excellent. I have a difficult access and he was very skilled in getting in and was most efficient in making the delivery. He took care in the delivery of pellets and made sure I got the maximum delivery in the tank.
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Posted 9 years ago
Excellent in every way .Particularly the driver. Thank you.
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(Middlewich) - Posted 9 years ago
Our delivery was scheduled promptly and efficiently and the driver offloaded our pellets carefully and with a very good attitude
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Posted 9 years ago
Fantastic service, George the delivery driver is a credit to you!
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(Fishburn) - Posted 9 years ago
Very impressed at efficient service. In past I have struggled to get through on phone and ended up ordering from another supplier but this time no problems. Delivery driver Chris very helpful.
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Posted 9 years ago
Called the evening before to indicate ETA, turned up at appointed time. Quick and clean delivery.
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Posted 9 years ago
Receiving a telephone call the day before a delivery is always a sign of excellent customer service and is appreciated. Steve, the driver, always approaches our entrance with great care and makes the delivery punctually and with great courtesy.
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Posted 9 years ago
First class service, ordered on Monday, delivered on Friday, driver was very helpful, tidy and friendly
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Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews