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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
A very good experience. A helpful driver who took due care and attention of what he was doing and made sure the last 1/2 ton went in evenly. No mess on the ground so all was well. Only one small glitch the driver was given the wrong phone number (07871081008) so I didn't get the texts he sent to say he was on his way. Hope that's been updated now! I'll be BACK. P. Fursman
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Posted 8 years ago
Andy the driver was very obliging . My drive way is fairly small but no problem getting the wagon in and out. Overall very good.
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Posted 8 years ago
This was our first delivery and the whole procedure was very straightforward, you will, however need to ensure you have access for the lorry as it id BIG !
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Posted 8 years ago
On time, helpful driver and no fuss....... perfect... Thank you.
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Posted 8 years ago
Driver was very professional but also friendly. Took great care and attention to negotiate our narrow driveway. Very satisfied customer.
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Posted 8 years ago
Delivery was on time. There was a bit of confusion over whether my boiler has to be turned off while delivery takes place (it doesn't), so it would have been helpful if I had known beforehand that this question was going to crop up.
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(Okehampton) - Posted 8 years ago
Excellent service, highly recommended.
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(Fishburn) - Posted 8 years ago
Very prompt delivery service, but I would like a bill equally quickly please- still not received one! Jane
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Posted 9 years ago
All good except your over zealous use of IT should be reviewed. I agree IT can be great but you should very much look at the end user experience - I received way too many emails and communication with real people then seemed difficult. Don't use IT as a replacement for the personal touch!
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Posted 9 years ago
I was impressed with the service right from the start. Your driver very kindly called on the day of delivery to say approximately when he would be arriving. First impressions were excellent as the the driver was friendly and professional. The the delivery was much faster than what I have been used to and your driver happily explained the procedure he was undertaking and told me why he was doing it. I will definitely be using your company again in the future.
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(Middlewich) - Posted 9 years ago
Delivered on expected date less than an hour after the scheduled time. Driver telephoned to keep me informed of this minor delay and was very helpful and informative, as this was my first delivery.
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(Avonmouth) - Posted 9 years ago
Driver was prompt and informative. His local knowledge was also incredibly useful in arriving on time in a large 6 wheel tanker.
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(Avonmouth) - Posted 9 years ago
Everyone is really helpful and pleasant to deal with. Delivered when you said, courteous service and no complaints. Sorry I didn't offer a cup of tea but I got my mother on the phone and that was it!
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Posted 9 years ago
Your delivery arrived on time and with the correct amount on board. This was blown as quickly and efficiently as possible. Mark is very well informed and was most interesting about the quality of the pellets. Now he knows his way around he made it all look very easy.
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(Middlewich) - Posted 9 years ago
Excellent attitude and competence by your delivery driver. The access is fairly limited and yet this didn't present any issues to him. The driver also contacted me theday before the delivery to confirm his arrival time.
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Posted 9 years ago
Very helpful, informative and knowledgeable. They were on time and totally professional. Wouldn't hesitate to re-order from them.
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Posted 9 years ago
First class service.
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Posted 9 years ago
Great service
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(Middlewich) - Posted 9 years ago
Driver has always been pleasant and always on time. Cannot fault. This delivery was better as we did not have to wait for nearly 3 weeks, delivery was within the week. Excellant service all round.
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Posted 9 years ago
Great service from Phil. Came between 1pm and 3pm which is perfect for the practice as we have very few visitors during that time and the hydrotherapy room is not used. Smooth delivery and away before the afternoon sessions started.
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Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews