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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Excellent service overall Glad to hear that new pellets are potentially less "dusty" Couple of negatives - rather a complex on line order system but good phone service with pleasant helpful staff Had to wait about ten days for delivery but did adjust the delivery date by one day Delivery driver great - pleasant, efficient and just got on with it
Helpful Report
(Middlewich) - Posted 9 years ago
Our first delivery. Really nice patient guy, happy to answer all our questions. Top notch.
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Posted 9 years ago
Trouble free and efficient
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Posted 9 years ago
Thank you for the quick action and going above and beyond to secure the delivery in time. Best, Sam.
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(Middlewich) - Posted 9 years ago
Very professional company ,very pleasant delivery operative,
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(Fishburn) - Posted 9 years ago
Good communication and a fast and friendly efficient delivery
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(Avonmouth) - Posted 9 years ago
Always a pleasure to deal with
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Posted 9 years ago
Friendly delivery driver who was efficient and helpful
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(Avonmouth) - Posted 9 years ago
Excellent service. we were kept well informed of delivery time by the driver and received a very good service. Can't be faulted.
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(Middlewich) - Posted 9 years ago
Quick turnaround time from order to delivery and friendly delivery experience.
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(Fishburn) - Posted 9 years ago
Excellent communication and efficient and courtious driver. Only fault was in order handling when original delivery schedule was not adhered too and calls not returned on a timely manner
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(Avonmouth) - Posted 9 years ago
I was nearly out of pellets and you responded by bringing my delivery forward by 3 days Thank you Ian Pickering
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(Fishburn) - Posted 9 years ago
Very pleased with the service so far.
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Posted 9 years ago
There was a long time between my placing my order and finding out when it was being delivered. In fact I had to ring you to hear that it was going to be 3 weeks hence. I quite understand that a definite date cannot be given that far in advance but perhaps an e-mail stating that it will not be able to be delivered before ___________ would keep customers more informed. I was having to check my e-mails every day which is something I do not normally do. Kate Roberts
Helpful Report
Posted 9 years ago
Hi Kate Many Thanks for your feedback. I can see looking at your order history you placed an order on the 15th February. On the 23rd February, 5 working days later you received a confirmation email to say that the delivery would be on the 29th February (9 working days from placing the order). For small orders, to give customers the most cost effective price we group deliveries in one area together, so lead times can be what you experienced. I hope this information is useful to you for your next order. Kindest regards Claire Sales and Marketing Manager
Posted 9 years ago
the delivery is quick and efficient. The driver explains everything he is doing and is very helpful. The only downside is it is very noisy, but it doesn't last long.
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Posted 9 years ago
Fast delivery - excellent service - clean and efficient
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Posted 9 years ago
The driver (Simon brooks) did an amazing job of manovering the truck up a difficult lane and driveway and didn't even make a passing comment regarding any of it. In the 3 years I've lived here it's the first delivery of anything that has reached the farm without some kind of hassle, which is commendable in itself. The driver was polite and helpful and went above and beyond to make sure that the pellet delivery into the badly (Treco) designed silo went smoothly. Joseph, in your offices who offered advice on more than one occasion now , has been nothing but helpful and friendly. Both showed an in depth knowledge of their product and a true desire that the service provided is excellent , which it was. Great to see that there are still companies out their going the extra mile to get things spot on.
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(Avonmouth) - Posted 9 years ago
Excellent service driver telephoned to advise time of arrival and delivered fuel in a professional friendly manner. Very considerate and will encourage me to use Forever Fuels every time.
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Posted 9 years ago
Very efficient, friendly service. Would recommend to a friend.
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(Avonmouth) - Posted 9 years ago
Very prompt & professional service. Excellent delivery
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Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews