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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
he did well as lorry was really too big to get in. friendly and helpful.
Helpful Report
(Avonmouth) - Posted 9 years ago
The service was quick efficient and courteous
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(Fishburn) - Posted 9 years ago
Slight cock up with communication between accounts and distribution side Received delivery today driver very helpful no problems at all At this moment I would use you again
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Posted 9 years ago
Driver had travelled quite a distance having left Hull early morning but despite our difficult access the driver was most pleasant and helpful - especially regards the state of the inlet an outlet points which need to be made more secure . This I have passed on to 'A Shade Greener' to be sorted before next fill up. Ordered by phone and expected shared delivery but this was not so. Have always had great service from Forever Fuels. Christine Cundy
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Posted 9 years ago
Great service, was advised 15 minute window time of delivery 12 hours in advance, the pellets turned up bang on time - as always with a cheerful smile and any necessary advice.
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Posted 9 years ago
Very efficient service, delivery came on time and the driver was very helpful.
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(Middlewich) - Posted 9 years ago
Quick and efficient. No mess.
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Posted 9 years ago
Excellent quick response when my pellet store was empty on our return from holiday. Great information about arrival time. Efficient and fun driver who knows exactly how to look after customers with care of the plant etc around the area. Many thanks Bill Guymer
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(Fishburn) - Posted 9 years ago
Delighted with the driver, Simon, who was friendly and skilled. Pellets seem fine.
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(Avonmouth) - Posted 9 years ago
Great service. Contacted me as they were going to be in my area and offered a good price on my pellets. Turned up as planned, topped up my store quickly and efficiently. What more could I ask for!
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Posted 9 years ago
Very efficient and friendly service throughout. Despite my access being very limited, the lorry driver had a positive "can do" attitude and got the job done.
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Posted 9 years ago
Very efficient and professional service including placing the order and then delivery. The driver kept us informed of ETA and the off load performed without any problems and the correct quantity delivered as per order. The vehicle specified for ease of access was provided and the driver was polite and very competent. No hesitation in recommending Forever Fuels to other Biomass customers
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(Fishburn) - Posted 9 years ago
Efficient processing of order. Good communications both ahead of delivery and also on the day. Very competent driver. All great.
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Posted 9 years ago
Brilliant quick delivery at short notice thanks
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(Middlewich) - Posted 9 years ago
Excellent delivery,on time, very helpful driver,all well organised and efficient. Would definitely use again.
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(Okehampton) - Posted 9 years ago
Your website has improved to be more user friendly but it is still rather tedious to place an order online. Also, when one places one, do you not check for other users within the same area to share a load and hence reduce to transport costs to the individuals? Postcodes are not the only answer to this, a map will give you a better idea of where customers actually are located. Your drivers are all very efficient and courteous.
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(Middlewich) - Posted 9 years ago
driver called in plenty of time to say he was coming . . . all done well . . thanks
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(Avonmouth) - Posted 9 years ago
excellent
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Posted 9 years ago
I have no complaints apart from being charged more because i took just over 12 tonnes instead of 14. I do understand why you do this but i originally asked for delivery on the 8th not the 3rd as it worked out. I was going to ask and probably should have asked for a later date to run my pellets down further but i didn't because when you came back with the 3rd i thought it suited your delivery schedules better. The last time i did re scheduled delivery you was on 7 to10 days so i ended up almost running out - its s fine line knowing when to order. Gary the delivery driver is great, always very polite and helpful - a credit to your company. Best regards, Kevin
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(Okehampton) - Posted 9 years ago
Driver arrived on time and the pellet delivery went ahead without any hiccough at all - very pleased.
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Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews