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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
The driver today made a huge effort to get here in difficult conditions.
Helpful Report
(Mistley) - Posted 6 years ago
Phoned ahead to confirm delivery date. Texted an ETA. Delivery driver very helpful, as always.
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(Mistley) - Posted 6 years ago
Very cheery, helpful and knowledgeable delivery driver. Impressed by level of communication prior to delivery. Great service
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(East Kilbride) - Posted 6 years ago
Gary was on time and extremely efficient!
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(Okehampton) - Posted 6 years ago
My silo was empty when I got back from 3 weeks holiday as it had been much colder whilst away than anticipated. I only had 4 bags as an emergency back up so was desperate fora delivery. I spoke to Craig who told me it was approximately 10 days for delivery at present. I told him my problem and within a couple of hours I get a delivery notification for the very next day. I cannot believe the level of service from this company. I use them for all my pellet requirements and wouldn't dream of using anybody else. They offer an outstanding service and I cannot speak more highly about them and would recommend them to all pellet users.
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Posted 6 years ago
Courteous staff, brilliant driver and efficiently done. Delivered in spite of wintry snow.
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(Mistley) - Posted 6 years ago
Thank God the drivers (Brit and Roumanian) are very professional in the way they discharge their duties. Punctual, polite, paying attention to safety and equipment all this is a far cry from the chaos and lack of customer focus prevailing in the office.
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(Mistley) - Posted 6 years ago
The driver telephoned in advance to let us know when he would be arriving, and the delivery then was quickly and efficiently carried out. Excellent service!
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(East Kilbride) - Posted 6 years ago
An excellant service from start to completion of delivery
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(Okehampton) - Posted 6 years ago
Information was forthcoming about date of delivery and also about the time of delivery early on the day by a pleasant competent and helpful driver .
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Posted 6 years ago
Always deliver on time Its always a pleasure to see this driver as he is always friendly and helpful !
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(Avonmouth) - Posted 6 years ago
As usual, fantastic organisation and the driver was excellent and very helpful
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(Middlewich) - Posted 6 years ago
I expected to be there to give Nigel a cup of tea, but when I returned he’d come and gone with barely a sign he’d made a delivery. And that was on a Village green AND using a big six-wheeler when we usually request a four-wheeler. Sorry about the tea Nigel! Next time?
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Posted 6 years ago
Excellent service.The driver was pleasant and efficient. Thanks
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Posted 6 years ago
We cannot fault your driver Gary, always on time and extremely helpful.
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(Okehampton) - Posted 6 years ago
Great driver
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(Avonmouth) - Posted 6 years ago
Another good delivery
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Posted 6 years ago
Delivery only a few days after order. Price increased dramatically per tonne verses last order a few months ago, although we were warned it was going to increase. Delivery driver turned up a few hours earlier than notified, but not a problem. Quite a lot of dust in the store room (outside the bag) after this delivery, which is unusual. Was this blown in at a higher pressure than normal?
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(Middlewich) - Posted 6 years ago
quick efficient & friendly
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(Avonmouth) - Posted 6 years ago
No problems with actual delivery, just the length of time that elapsed between placing of order and delivery. The pellet shortage perhaps gave you a dilemma but I think drawing attention to it made customers order pellets sooner than they would have done normally thereby exacerbating the situation.It reminded me of times gone by when petrol shortages were announced which resulted in everybody driving around with full tanks of petrol! Also, your "top up" system doesn't seem to work too well. In just over 4 years, we have been "topped up" only once
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(Middlewich) - Posted 6 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews