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Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

Write Your review

Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
The Balcas product is the best I have used in our BioMass boiler ….. and I’ve tried a good few. Their online ordering site is easy to navigate and to use. Their delivery is first class. I would recommend them to anyone needing wood pellets for their boiler.
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Posted 2 years ago
We are delighted you have had a great experience from start to finish with Balcas Energy. Thank You for your kind words. We look forward to serving you again in the future. Pauric
Posted 2 years ago
We buy around 5 tons of bulk pellets at a time and have always had an excellent service from both the telephone sales staff and the delivery drivers, price is good too. We would highly recommend anyone to use this company if you need pellets for heating. if we book 5 tons to be delivered but can only take 4.5 tons the balance of the money paid is always promptly returned to us.
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Posted 2 years ago
Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us — and we agree, our customer support team is great! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Pauric
Posted 2 years ago
Great quality for the price and excellent pallet delivery service for our bagged pellets. Will buy again.
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Posted 2 years ago
We are delighted you have had a great experience from start to finish with Balcas Energy. We appreciate your business and hope to see you again soon! Pauric
Posted 2 years ago
Great customer service, delivered on time. Quality wood pellets would definitely continue to use this company.
Helpful Report
Posted 2 years ago
Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us — and we agree, our customer support team is great! Pauric
Posted 2 years ago
Good quality material.
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Posted 2 years ago
We are delighted you are more than satisfied with your wood pellets. It makes our day to hear that we were able to provide you with 5-star service. Pauric
Posted 2 years ago
The price is right, delivered on time and best of all very little ashes.
Balcas Energy 5 star review on 26th January 2022
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Posted 2 years ago
Hi Martin, We appreciate you taking the time to leave us a 5-star review. It means a lot to us. Pauric
Posted 2 years ago
Great service in the office and using online. The delivery service is efficient and the drivers are pleasant and helpful. I'm more than happy with my wood pellet system and all that Balcas contributes to that.
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Posted 2 years ago
Hi John, We are delighted you have had a great experience from start to finish with Balcas Energy. Your comments have been shared with our entire team. When we hear from happy customers like you, we spread positivity around! Pauric
Posted 2 years ago
Dug me out of a problem by delivering earlier. And in very cold weather!
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Posted 2 years ago
Hi Lynn, We’re so happy to hear you had a great experience at Balcas Energy. Our team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Pauric
Posted 2 years ago
Website wasn't able to process my order on the day but staff on the phone were great.
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Posted 2 years ago
Sorry, you have had a problem with our online ordering system. Online ordering is currently unavailable for the Island of Ireland. However, We appreciate you taking the time out to share your experience with us — and we agree, our customer support team is great! Pauric
Posted 2 years ago
delivered on time as always, top grade stuff, never any dust
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Posted 2 years ago
We are delighted you have had a great experience from start to finish with Balcas Energy. Pauric
Posted 2 years ago
Great delivery Pellets first class, Boiler working great Have tried other pellets But not same quality as Balcas
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Posted 2 years ago
Hi Stephen, We are delighted you have had a great experience from start to finish with Balcas Energy. Pauric
Posted 2 years ago
great service
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Posted 2 years ago
Hi Kevin, Thanks for your great feedback. We are delighted you have had a good experience with Balcas Energy! Pauric
Posted 2 years ago
A very professional company with a quality product at a competitive price. A very courteous delivery driver . One small minus , could get more notice of delivery time .
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Posted 2 years ago
Hi Noel, We sincerely appreciate you taking the time to share with us your experience with Balcas Energy. We have made a note and you will be notified 1 day before your delivery. On behalf of our entire team, thank you for allowing us to serve you. Pauric
Posted 2 years ago
They deliver as soon as they possibly can. Drivers are polite and never leave a mess.
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Posted 2 years ago
Hi Elaine, Thanks for your kind words about our drivers. We are delighted you are satisfied with our delivery service. Pauric
Posted 2 years ago
I couldn't persuade your revamped website to log me on as a return customer or register me as a new one, so in the end I had to phone but this was worth it for the cheerful helpful manner and delightful northern irish accent of the person who answered and took the order. The pellets arrived very soon afterwards and although I was not at home, the delivery driver had the good sense to check where they had been left last time and offload there. well done - good product, great staff! (as a scot in exile I am also pleased that the pellets may hail from invergordon)
Balcas Energy 5 star review on 17th January 2022
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Posted 2 years ago
Our website purchasing is currently unavailable for some areas as we are updating our site to make our user experience much better! However, Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us — and we agree, our customer support team is great! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Pauric
Posted 2 years ago
The price is very competitive. The quality of Pellets are very good, no dust when emptying the Pellets into the hopper. Delivery date is arranged to suit my needs. The only room for improvement is the drop off by the kerbside. I would pay more to have a smaller van that could drop off on driveway. Some delivery drivers go the extra mile. Very good company to buy from. Thank you.
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Posted 2 years ago
Hi Colin, We sincerely appreciate you taking the time to share with us your experience with Balcas Energy. On behalf of our entire team, thank you for allowing us to serve you! Pauric
Posted 2 years ago
Excellent price, service and delivery.
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Posted 2 years ago
Thanks Kevin! We are delighted you have had a great experience from start to finish with Balcas Energy. Pauric
Posted 2 years ago
Great product, easy ordering and efficient prompt delivery, all at a good price.
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Posted 2 years ago
Thanks for your kind words! We are delighted you had a great experience with Balcas Energy. Pauric
Posted 2 years ago
Consistent quality is top priority. After 45years of burning wood fuel I know this to be true! Also 4 to 1 ratio for planting trees!!! Yes BALCAS DELIVERS……..
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Posted 2 years ago
Hi John, Thank you so much, It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day. Pauric
Posted 2 years ago
Brilliant service, great value & very fast delivery
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Posted 2 years ago
Hi Paul, We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! Pauric
Posted 2 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews