Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Malcolm, a new driver was extremely helpful, respectful and polite. I will be asking for him again.”

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(Middlewich) - Posted 7 years ago

“First class delivery service by Phil. Many thanks.”

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(East Kilbride) - Posted 7 years ago

“Excellent contact and updates on the delivery”

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(East Kilbride) - Posted 7 years ago

“Although there was a problem with delayed delivery about which I was not informed they did phone to apologise after I had complained. Delivery was made the next day very efficiently at the time promised.”

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Posted 7 years ago

“Great driver!”

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(Fishburn) - Posted 7 years ago

“Driver contacted me by text to advise an approximate delivery time and then advised 30 minutes before arrival. Excellent service”

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Posted 7 years ago

“Driver rang to say near - rang again on arrival - used initiative with minor problems + it is a difficult access - good job”

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Posted 7 years ago

“the delivery came when you said it would and the driver was a pleasant guy.”

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(Middlewich) - Posted 7 years ago

“Have had 2 great years with forever Fuels,but the last delivery was full of dust and poor quality and my heating engineer said I should tell them. Which I did they tested the sample they keep and said that they were within spec,wish I could tell my boiler this which as broken down twice due to excessive dust. They then said they could do a test on site, which if proven was in spec would have cost me not far from a £1,000 ponds.when I complained about this I was told that this is the correct procedure.Also when I phoned the sales an marketing person she did not get back to me. I have now sent two e-mails to the M.D who said he did not respond to defamatory remarks,this is due to me saying in my position I am in touch with various people in media and asked him what he would do in my position,he as now blocked me from contacting him which I find very unprofessional .just as a final point we also have bagged pellets from the same company and when you compare these to the blown pellets they are far superior,shame nobody from forever fuels wants to come and see the difference. I do not know what as happened to this company but with the quality and customer service we shall be voting with our feet.”

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Posted 7 years ago

As Mr A says, he had "2 great years", had his fuel-store modified, and then experienced problems after the modified store was filled up. The obvious explanation is that something was wrong with the modifications, but Mr A chose instead to believe the plumber who made the modifications, that the problem must be the fuel. He contended that there was a change in the fuel, although it was from the same source as his previous three deliveries from us. Regardless of how credible a complaint may (or may not) be, we will always follow the proper procedures to establish whether there was a fault with the fuel, and will take responsibility if the fuel is shown to be out of spec. We therefore had the reference sample for Mr A's delivery tested, which showed that the pellets were in spec. Mr A remained adamant that his plumber was expert, infallible and impartial, with a better ability to determine the quality of pellets by inspection than by a laboratory test. In cases such as these, all that remains (if conditions allow) is to take a representative sample from the fuel-store and send it for analysis, to see if the contents had deteriorated so much during delivery that they did not meet the 4% fines limit for delivered ENplus A1 wood pellets. The pellets have to be removed in order to take a representative sample. On the upside, if the client is experiencing problems, they may wish to have the pellets removed anyway. On the downside, that is very expensive. Nine times out of ten, the representative sample from the store will confirm the analysis of the reference sample, that the pellets were in spec. So the cost would have been incurred even though the product was compliant. We cannot and will not carry a cost that exceeds the margin on all the sales we are ever likely to make to that customer, in order to prove once again what has already been demonstrated by analysing the reference sample. We therefore require the cost to be allocated fairly. If the analysis of the sample from the store shows that the pellets are out of spec, the cost is on us. But if the analysis confirms that the pellets are in spec, and the expensive process of removing the pellets and analysing the sample was a waste of time and money, then the cost falls on the customer. This should encourage them to give more careful consideration to whether they should believe an equipment installer who swears blind that the problem doesn't lie with the equipment they installed, even though the reference sample of the fuel has already been tested and shown to be compliant. Mr A is relying on the advice of his plumber that the pellets are definitely out of spec. As we advised Mr A, if the plumber is as certain as he says he is that the pellets are faulty, he should be willing to indemnify Mr A for the non-existent risk (according to him) that the pellets prove to be in spec. If he did, Mr A would have no risk of incurring cost - either the pellets are out of spec and we incur the cost, or they are in spec and the person who misled him about the quality incurs the cost. If the plumber won't do this, Mr A should take with a large pinch of salt his assertion that the pellets are faulty. Mr A finds this unreasonable. We find Mr A unreasonable. As Mr A has posted a one-sided version of events in this review, we have made copies of the correspondence available - http://www.forever-fuels.com/time-part - so people can judge for themselves who was being unreasonable.

Posted 7 years ago

“Agreed the date required and delivered on time.”

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Posted 7 years ago

“Very knowledgeable driver who managed to reverse down our somewhat awkward track with ease. Delivery was quick and efficient.”

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(Avonmouth) - Posted 7 years ago

“On time no hassle”

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Posted 7 years ago

“Great as usuall”

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Posted 7 years ago

“They arrived when they said they would”

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(Okehampton) - Posted 7 years ago

“Timely delivery. Professional driver.”

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(Okehampton) - Posted 7 years ago

“Communication (x2) from driver re expected time of delivery. Ease of ordering.”

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(Avonmouth) - Posted 7 years ago

“Time of arrival notified in advance and kept to, friendly and efficient delivery.”

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(East Kilbride) - Posted 7 years ago

“Delivery person very friendly and just gone with job with minimum fuss”

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(Okehampton) - Posted 7 years ago

“deliver to you as soon as your stuck and always pleasent to deal with”

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(Fishburn) - Posted 7 years ago

“I am kept up to date by the Delivery van.”

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(Okehampton) - Posted 7 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews