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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Delivery date mix up and over a week late Three times I was promised that someone would call me back-and they failed to do so - even unacceptable news is better than No contact at all Plus side Delivery on the day was prompt - more than efficient driver in Phil - Professional delivery but office customer service lets the whole experience down
Helpful Report
(East Kilbride) - Posted 8 years ago
Dear George, Many thanks for taking the time to feedback the issues you experienced when placing your order. We are pleased that you were happy with the delivery itself and the service that you received from Phil. Please accept our apologies for the lack of communication you received from placing your order until notification of your delivery date. We pride ourselves on our customer service. Your feedback will be used in our continual process of review and improvement. Once again, please accept our apologies. Kind regards Claire Hoyles Sales and Marketing Manager
Posted 8 years ago
Always reliable and friendly service.
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(Fishburn) - Posted 8 years ago
Excellent service and first class communication from both office and driver. Much appreciated. Ian
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Posted 8 years ago
Very pleasant cheerful driver . I have a bad back so could not help at all but he did every thing asked of him and on time as well. Great service !
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Posted 8 years ago
Spot on as always
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(Fishburn) - Posted 8 years ago
Efficient job
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Posted 8 years ago
Quick call from driver re eta which was helpful as holiday cottages at site. Very helpful and pleasant - smooth operation. Thank you
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(Middlewich) - Posted 8 years ago
Sorry pressed the wrong star. Should have been 5. Excellent, punctual and friendly as usual. RP
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Posted 8 years ago
Excellent service
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Posted 8 years ago
Service and communications are fantastic, easy to get a hold of Paul to negotiate price! Driver (Phill), is clean, courteous, and always calls before delivery.
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Posted 8 years ago
Delivery service very good, no problems whatsoever. Query about the cost per tonne, which was eventually resolved.
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Posted 8 years ago
Great ordering system, confirmed delivery date soon after ordering, communication from the driver both the day before and on the delivery day.
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Posted 8 years ago
Everything in very good time just a day or two after ordering; delivered precisely on time on the day and taking only 70 minutes from start to finish (6T delivered). Only good things to report. Thanks.
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Posted 8 years ago
Dealing with Forever Fuels is a really easy process. They emailed me on a Friday to say that they had some spare capacity in one of their tankers and would I be interested in purchasing some pellets from them. I accepted their offer and the pellets were delivered on the next working day. The delivery driver rang me to say when he will be arriving and though I wasn't in, happily delivered the pellets and even tidied up after himself afterwards. I've used Forever Fuels for some time and have never had anything but a very good experience with them.
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Posted 8 years ago
Dusty and /0r over sized pellet blocking delivery pipe from hopper to biomass
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(East Kilbride) - Posted 8 years ago
As usual delivery and driver perfect Arrived on time and delivered pellets with absolutely perfection No complaints whatsoever Thanks Graham
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(East Kilbride) - Posted 8 years ago
Not sure if it has worked but wanted to click very good 5 stars. Fantastic service, notice of arrival time is brilliant and polite, considerate and understanding operative. Thank you
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Posted 8 years ago
Very good service, obviously checked the hopper carefully before filling as a small water leak was detected and reported.
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(Middlewich) - Posted 8 years ago
Please can you email a vat invoice for our records. Many thanks
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(Fishburn) - Posted 8 years ago
Many thanks for a great delivery. Good communication from Mark re delivery tims etc and a detailed report of the delivery was useful as we were not homa at the time.
Helpful Report
(Middlewich) - Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews