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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Excellent fast and efficient service, as always. Thank you
Helpful Report
Posted 8 years ago
Gary is particularly helpful and efficient and very pleasant and is a great public face of Forever Fuels. Great service all round.
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(Okehampton) - Posted 8 years ago
Great customer service and communication from the order team and the driver. Very professional.
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Posted 8 years ago
All went like clockwork
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(Fishburn) - Posted 8 years ago
Website is very easy to use. Ordering is straightfoward. Delivery was very efficent and driver was very polite, friendly and helpful. Overall, very satisfied.
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(East Kilbride) - Posted 8 years ago
Fantastic service- I wasn't in but driver communicated throughout.
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(East Kilbride) - Posted 8 years ago
Driver was brilliant, polite, hardworking amazing ambassidor to your company THANK YOU!!
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Posted 8 years ago
The driver who came to deliver our pellets obviously knew exactly what he was doing, and inspired our confidence in his ability to do everything properly, something we had missed with our previous supplier. He was also very friendly and was happy to answer any questions we had. Very impressed!!
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Posted 8 years ago
NO PROBLEMS GOOD
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Posted 8 years ago
Ordered one day & delivered the next at a good price.
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(Fishburn) - Posted 8 years ago
Excellent service but a question, are you supposed to use a vacuum collector when filling to collect the dust? your drivers never do and I am told that this should be done or it breaks the boiler.
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Posted 8 years ago
Always a quick result when placing orders with Forever fuels, have an account manager who is friendly and efficient, goes out of his way to help us. Always get notifications from the drivers as to what time they think they will be arriving. A friendly bunch of people who do your company proud!
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(Middlewich) - Posted 8 years ago
Text message from driver the day before with expected time of arrival. Helpful and efficient driver experienced at what he's doing make it a stress free process.
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(Middlewich) - Posted 8 years ago
The order and confirmation system is very simple to use and most of time is reliable and quick. Sometime when the computer system is not respond, have to ring the office to sort out the delivery. And the driver on the delivery day is always helpful and doing a good job, keep site as neat as they can. Only comment is when the delivery need get delayed, a phone call will be good!
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Posted 8 years ago
Friendly, efficient delivery driver. Pleased with service.
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Posted 8 years ago
Excellent service. No complaints. Thank you.
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(East Kilbride) - Posted 8 years ago
Our third delivery from FF . All have been very efficient. On time and with professional friendly drivers. Very impressed.
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Posted 8 years ago
I would have given five stars, however, we do request an early delivery before 8am as access to our Biomass boiler is through the school car park, but delivery was not received until 10:30am today. I did try to contact you by telephone to confirm arrival time, however, your telephone system did not appear to be working correctly. A member of staff called to advise that delivery would be approximately 10:30am today and early deliveries would not now be possible in future, however, the delivery driver advises that early deliveries are still possible, just not today! Please advise. Many thanks Lisa
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Posted 8 years ago
Very efficient delivery. Advised of convenient time and delivery made 20 minutes early. Driver got on with job albeit owner was 10 minutes late. No mess made by truck or blowing system. All very professional. Peter Fishbourne
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Posted 8 years ago
Quick, easy, quality service through-out!
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Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews