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Balcas Energy Reviews

4.7 Rating 1,669 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
I was not able to be in when the delivery was due but the driver (who was on his first delivery to this address) called me in advance, let me know what time he was due. He called again to let me know everything was set up to begin loading and was I happy to load from the left hand feed as this had the inside store pellet protector. I said that was fine and please go ahead....all hassel free and great communication. Thanks, Adam
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(Avonmouth) - Posted 6 years ago
Delivery as promised, but the website demanded a deposit before accepting my order and then directed me to a page that was unable to accept a deposit. So I lost weekend before being able to phone my order, which was accepted without a deposit, and then found the first available delivery was 10 days later by which time we no longer had any pellets and were cold. So less than happy!
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(Avonmouth) - Posted 6 years ago
Good Afternoon Malcolm I am sorry that your experience with our ordering process was less than satisfactory. We have now fixed the IT issue we had with the payment page of our website. With regards to the lead times, no orders are allocated a delivery date over the weekend. Lead times in the winter are usually a couple of weeks so I would reccomend to plan for this in the future. I am pleased to see that you were happy with the delivery :-) Kindest regards Claire
Posted 6 years ago
You called to let me know what time you would be arriving Efficient friendly driver very helpful Good job done
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(Fishburn) - Posted 6 years ago
Excellent service both from the start of ordering and delivery.
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(Fishburn) - Posted 6 years ago
Amazing company always first star treatment
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(Fishburn) - Posted 6 years ago
Difficulty in paying for order on website. Telephone salesperson not able to take payment. Accounts dept had to ring back. Inconvenient.
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(Okehampton) - Posted 6 years ago
Good Afternoon Craig Many Thanks for your feedback. I am pleased to let you know that the online payment issues have now been resolved by IT and that facility is now back up and running. With regards to taking payment over the phone our telephone calls are recorded for training purposes etc, so for data protection we can't take your card details. Therefore we ask our accounts department to call our customers as their phone lines are not recorded. Kindest regards Claire
Posted 6 years ago
Provided and efficient service. Friendly on the phone. We are a tricky delivery, and the driver Mally was excellent. He phoned me last night and gave 2 phone updates this morning. Much appreciated. He said he enjoyed the difficult bridge (!) and was friendly when he was here.
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(Middlewich) - Posted 6 years ago
Great service, Richard was a very friendly driver, whole delivery completed in 30 mins and you would never know I had had a delivery! Couldn't ask for more
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(Avonmouth) - Posted 6 years ago
Delivery is always pre-arranged and the drivers always contact to confirm delivery time. All drivers including George, who delivered this week are friendly , helpful and very professional.
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(Fishburn) - Posted 6 years ago
great service as always thank you
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(Middlewich) - Posted 6 years ago
Excellent!
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Posted 6 years ago
The delivery was on time, the driver helpful and courteous and so I was most happy with the event.
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(Avonmouth) - Posted 6 years ago
regular service no hassle
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(Avonmouth) - Posted 6 years ago
A quick and efficient service. Thanks
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(East Kilbride) - Posted 6 years ago
Excellent as usual. Efficient delivery of pellets with no issues.
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(East Kilbride) - Posted 6 years ago
Driver excellent ordering wood pellets very poor
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(Avonmouth) - Posted 6 years ago
Dear Mr Payne We're sorry to hear you weren't satisfied with our ordering processing. I will contact you directly for feedback. Kindest regards Claire
Posted 6 years ago
Pellets delivered on time and delivery report received.
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(East Kilbride) - Posted 6 years ago
Moved my projected date forward a week after I miscalculated and ran out. As always Vic, the delivery driver, was helpful and understanding.
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(East Kilbride) - Posted 6 years ago
quick courteous delivery by Mike
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(Avonmouth) - Posted 6 years ago
The driver (Gary) is always very helpful and careful.
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(Okehampton) - Posted 6 years ago
Balcas Energy is rated 4.7 based on 1,669 reviews