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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

Write Your review

Anonymous
Anonymous  // 01/01/2019
Very hopeful personal from the salesman to the driver
Helpful Report
(Middlewich) - Posted 6 years ago
Great driver.
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(Avonmouth) - Posted 6 years ago
We had our pellet store topped up today ,the driver was excellent and pleasant despite having to reverse the full length of our drive . Thank you.
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Posted 6 years ago
I wasn’t there as I am on holiday but Stewart was there and he much liked the driver, Vic
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(East Kilbride) - Posted 6 years ago
Always a great delivery team, on time, good communication as to when they will be arriving. Clean, professional and high quality service
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(Mistley) - Posted 6 years ago
Ordering and delivery made easy. Very helpful delivery driver. Arrived at stated time.
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(East Kilbride) - Posted 6 years ago
Supplied pellets as promised
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(New Holland) - Posted 6 years ago
Efficient. On time. Good helpful driver of the tanker.
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(East Kilbride) - Posted 6 years ago
Friendly and courteous driver
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Posted 6 years ago
Quick delivery times, and driver rung 2-3 hours before delivery.
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(New Holland) - Posted 6 years ago
Thank you for another excellent and punctual delivery!
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(Okehampton) - Posted 6 years ago
Fast, efficient, friendly.
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(East Kilbride) - Posted 6 years ago
Driver rang with a delivery time, arrived, offloaded quickly and efficiently, was pleasant helpful and informative.
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Posted 6 years ago
Driver Malcom brought the pellets today. On time, friendly, he has been before and just gets on with the job. I always help if I can and make a brew etc. Deliveries have always been straightforward with Forever Fuels, it is sometimes the admin around it that needs sorting out, incorrect invoices etc.
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(Middlewich) - Posted 6 years ago
Prompt and efficient delivery. Friendly driver. No problems. What more could you ask ?
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(Fishburn) - Posted 6 years ago
I have used forever fuels for the past 5 years, their service is excellent office staff and drivers are always very friendly and helpful. Would highly recommend.
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(Avonmouth) - Posted 6 years ago
Excellent service from order to delivery, Arrived on time, experienced friendly driver and pellets blown in to hopper with no issues.
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(Middlewich) - Posted 6 years ago
I was not able to be in when the delivery was due but the driver (who was on his first delivery to this address) called me in advance, let me know what time he was due. He called again to let me know everything was set up to begin loading and was I happy to load from the left hand feed as this had the inside store pellet protector. I said that was fine and please go ahead....all hassel free and great communication. Thanks, Adam
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(Avonmouth) - Posted 6 years ago
Delivery as promised, but the website demanded a deposit before accepting my order and then directed me to a page that was unable to accept a deposit. So I lost weekend before being able to phone my order, which was accepted without a deposit, and then found the first available delivery was 10 days later by which time we no longer had any pellets and were cold. So less than happy!
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(Avonmouth) - Posted 6 years ago
Good Afternoon Malcolm I am sorry that your experience with our ordering process was less than satisfactory. We have now fixed the IT issue we had with the payment page of our website. With regards to the lead times, no orders are allocated a delivery date over the weekend. Lead times in the winter are usually a couple of weeks so I would reccomend to plan for this in the future. I am pleased to see that you were happy with the delivery :-) Kindest regards Claire
Posted 6 years ago
You called to let me know what time you would be arriving Efficient friendly driver very helpful Good job done
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(Fishburn) - Posted 6 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews