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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
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Balcas Energy 5 star review on 26th January 2022
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Balcas Energy 5 star review on 17th January 2022
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Balcas Energy 5 star review on 13th January 2022
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Balcas Energy 5 star review on 7th November 2017
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Balcas Energy 5 star review on 21st June 2017
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Balcas Energy 5 star review on 23rd April 2017
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1
Anonymous
Anonymous  // 01/01/2019
The latest pellet order contains oversize pellets. these block the auto feeder closing down the biomass boiler. every time it blocks the feeder outlet or pipe the blockage needs to be manually cleared and the boiler re set.
Helpful Report
(Okehampton) - Posted 8 years ago
We are very sorry to hear about the oversize pellets. We will be contacting you for evidence to confirm the problem (e.g. a photo of a long pellet against a ruler). But assuming that it will be confirmed, we wish you had contacted us as soon as you became aware of the problem. Your delivery was in October. You may have had months of this inconvenience. If you had contacted us and demonstrated that you had oversize pellets, that is a clear non-compliance with our specifications, and we would have organised to remove and replace or refund the delivery. We are very grateful that you chose instead to nurse the load through, but you need not have done. Our sales team will be in touch not only to see if you can provide any evidence (so we can take it up with the manufacturer) but also to discuss what we can do to recognise the inconvenience that this has caused.
Posted 8 years ago
First rate service. Great vehicles and knowledgeable drivers. At last we have found a good service provider!
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Posted 8 years ago
Ordered. Delivered. Easy! Top marks for the driver, professional, knowledgable, happy and super careful.
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(Avonmouth) - Posted 8 years ago
Thanks good service
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Posted 8 years ago
Customer service was fantastic, I had been caught our and ran out of wood pellets. Forever Fuels were brilliant and managed to get me a same day delivery. Would definitely recommend.
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(Fishburn) - Posted 8 years ago
Delivered a ton of pellets to wrong address, we then had to spend an hour looking for our order and when we found it then had to spend another 2 hours driving backwards and forwards with the bags to the correct address as it was blocking a neighbours drive and garage.This is unacceptable and to add to this I emailed your company on Tuesday and have still not had a reply. Mrs.S. Barraclough
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Posted 8 years ago
It was good to get a delivery with in seven days of the order
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(East Kilbride) - Posted 8 years ago
I have had a number of deliveries of pellets from you over the last two years and would like to compliment you on your reliability and the cheerfulness and skill of your tanker drivers. Keep it up!
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(Avonmouth) - Posted 8 years ago
Driver very courteous, knew what he was doing, all good!
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(East Kilbride) - Posted 8 years ago
First order cancelled and I was Not informed. I had to ring to find out. Told in both occasions that I world be phoned the day before. I received No phone calls. I had to ring on both occasions to find out delivery time. Delivery driver very helpful and friendly, phoned in the morning then an hour prior to delivery. Very nice man :-)
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(Avonmouth) - Posted 8 years ago
Another very professional delivery from FF. I was called in advance by the driver telling when he'd be arriving. The pellet store was filled quickly and cleanly. good job
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Posted 8 years ago
Very reliable deliveries,telephoned arrival time on the day and pleasant driver
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(Fishburn) - Posted 8 years ago
You have a very efficient driver , who is friendly and co-operative, and did what he could to help us .
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Posted 8 years ago
Your ordering system both on line and by phone is excellent. Your driver (Vic) is knowledgeable and expert. Painless Nick Parkeronskype's P
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(East Kilbride) - Posted 8 years ago
They always aim to help fit us in, no matter how much notice that we give them they always manage to arrange it so that we can have the pellets delivered when we need them. Over the past six months we have had a couple of problems with our biomass boiler and the team at Forever could not have been any more helpful! Really pleased with the service that we get from our Account Manager (Lee) down to our Driver (Mark), couldn't ask for better! Thank you! Caron Hughes (very happy customer)
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(Middlewich) - Posted 8 years ago
emailed me day after order to confirm delivery date . Phoned the day of delivery to let me know delivery would be aprox, 12.30 to 1pm. turned up at 12.45 . How good is that !!!!Brilliant driver - very friendly , helpful and professional . Straight to work and left everything tidy when he finished .
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(Avonmouth) - Posted 8 years ago
Very helpful delivery staff and scheduling.
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(Fishburn) - Posted 8 years ago
Friendly and efficient from office and delivery teams
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(Fishburn) - Posted 8 years ago
Very efficient and courteous service as always.
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(Middlewich) - Posted 8 years ago
Delivery drivers always on time and text ahead of scheduled time Nothing too much trouble to them and delivery carried out professionally Thanks again
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(East Kilbride) - Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews