Balcas Energy Reviews

4.7 Rating 1,669 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver contacted me in advance of delivery, arrived at the time agreed. Carried out the refill and left the place in a tidy condition. No time wasted and no aggravation for Neighbours. Great job”

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Posted 9 years ago

“Quick and efficient to response for order at short notice. Delivery arrived on time and carried out with no problems. The driver was helpful and friendly.”

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Posted 9 years ago

“The driver is fantastic- truly easy delivery and now he is our regular driver it makes the process so easy. We would only ever use Forever Fuels because of the quality of service from the delivery driver”

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Posted 9 years ago

“Driver informed me what time he would get there did arrive on time was efficient helpful and did the delivery promptly”

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Posted 9 years ago

“Plenty of warning of delivery time. No fuss delivery. Exactly what I want.”

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(Middlewich) - Posted 9 years ago

“Easy to order and quick response. Driver was very helpful”

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Posted 9 years ago

“Delivery postponed twice, with inadequate notice given. Second aborted delivery only unearthed when I rang to ask when to expect the lorry. Third time "lucky" - only arrived with half the quantity ordered, without prior notification or apology. Postponing deliveries happens often with forever fuels. A very unhappy customer.”

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Posted 9 years ago

Dear Mr Braidwood, Given the time of year, we are experiencing stretched lead times and like all suppliers are not immune to facing some operational difficulties. We will always endeavour to deliver as soon as possible and sometimes this means reducing the order to get out to you sooner. Kind regards Claire Hoyles Sales and Marketing Manager

Posted 9 years ago

“Prompt delivery by efficient friendly staff”

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(Middlewich) - Posted 9 years ago

“Nigel who delivered the pellets was very efficient, helpful and completed the delivery quickly. Very happy with Forever Fuels service”

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Posted 9 years ago

“The delivery driver was very good, very thorough and informative. He came at the expected time. However, there has been some confusion with the booking of the order. Verbal confirmation by telephone with the scheduling department is not sufficient to ensure a delivery with this company - you have to reply to the email. This was not made clear in my husbands conversation with the scheduling department so we expected the delivery 4 days ago. It came today and that's good, but during the last four days it has been a struggle to keep warm. I think there are some communications issues with the office and the other areas of the business. The motto is, order well before you need pellets especially during the winter or you may find yourself very cold for a while.”

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Posted 9 years ago

Dear Customer Thank you for the kind feedback about our driver, who is part of a great team of drivers who we know are a real asset to the company. Yes, it is a good idea to order plenty early enough in the depths of winter, as all heating-fuel suppliers are very busy at that time. As your delivery requires our small 4-wheeler tanker this is even more prudent. As you could not take the delivery on the 12th due to no one being at home (as per your husbands conversation with our Transport Planner), we re-scheduled for the next available date. Kind regards Claire Hoyles Sales and Marketing Manager Kind regards Claire Hoyles Sales and Marketing Manager

Posted 9 years ago

“Prompt delivery (actually an hour early) - courteous driver, no problems encountered.”

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(Okehampton) - Posted 9 years ago

“Gary the delivery driver attended site for my first delivery and could not have been more helpful and constructive.”

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(Okehampton) - Posted 9 years ago

“Fast,efficient and arrived when they said they would”

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Posted 9 years ago

“Delivery turned up on time but was slightly thwarted by the tank valves sticking due to the cold weather. Eventually all well and heating now back on.”

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Posted 9 years ago

“Great service”

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(East Kilbride) - Posted 9 years ago

“Phoned before delivery , arrived promptly. Friendly and efficient with minimal dust due to blowing in the pellets at low pressure. excellent overall service”

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Posted 9 years ago

“It was easy to arrange the delivery, with helpful and friendly staff. The driver liaised with us regarding the time of the delivery. He arrived on time and was helpful and efficient as usual. It all went exactly as you would wish.”

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(Okehampton) - Posted 9 years ago

“On time delivery”

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Posted 9 years ago

“Robert arrived on time, delivered the correct amount, no mess, job done! Andy Thrower. IKEA EDINBURGH.”

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(East Kilbride) - Posted 9 years ago

“Arrived early, always courteous and have the ability to make the delivery without my being there”

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(Okehampton) - Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,669 reviews