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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
They were cheerful and very efficient
Helpful Report
(East Kilbride) - Posted 7 years ago
Well organised delivery
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(Avonmouth) - Posted 7 years ago
Good communications and prompt delivery
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(Avonmouth) - Posted 7 years ago
excellent pellets, delivery is very efficient, friendly driver. Could a second pair of ear defenders be carried for the customer? It's ever so noisy!
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Posted 7 years ago
Excellent, can't praise Will, our delivery driver highly enough. Thank you very much
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(Middlewich) - Posted 7 years ago
Good product nice price and a very pleasant delivery driver who phoned to say he was on his way and what time he would be there. Very pleases thank you
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(Middlewich) - Posted 7 years ago
Could not have been more helpful
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(Okehampton) - Posted 7 years ago
Professional, knowledgeable and efficient. A pleasure to do business with. Graeme Jenner
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Posted 7 years ago
Have used FF for almost 8 years now and all has always been OK. This latest time the driver accidentally ran over and destroyed a man hole on my drive. I said don't worry, it'll get sorted. Craig - the 'account manager' then emailed me saying that he is aware of an incident and that I need to ensure it is rectified before they attend again !! Customer service NOT! No apology, arrogant *rse ! When I pointed out that driveway manholes do not have the same loading as highways (according to building regulations), it is FF's responsibility to ensure their drivers are aware and that he should have avoided it, as has been the case 2 or 3 times a year for the past 8 years. He quoted terms and conditions at me about a safe site with access as detailed in their T&C. My access does actually meet their criteria, but he never even established the facts. Craig - you should hang your head in shame as you have just lost a, hitherto, loyal repeat customer. Go on a customer service course and get rid of a large portion of your arrogance.
Helpful Report
Posted 7 years ago
We offer some of the smallest pellet delivery trucks in the market, but even our 4-wheelers weigh around 18 tonnes, and a standard 6-wheeler weighs 26 tonnes. We recommend that anyone with features on their access that cannot take the weight of a pellet delivery truck should not install a system that requires blown pellets. If you are committed to blown pellets, you must make sure that the access route (including features like manhole covers) is able to take the weight of a delivery truck. If you cannot make your access safe for a pneumatic delivery vehicle, then you should install a system that is hand-fed with bagged pellets, which can be delivered on smaller vehicles if necessary; or not install a pellet heating system at all. This review is not an accurate reflection of our communications with this customer, as people may suspect. He would like us to pay for the fact that his manhole cover was not suitable for a route used by a pellet delivery vehicle. We refused, and he is seeking his revenge by posting a hostile review.
Posted 7 years ago
Quick and efficient
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(Middlewich) - Posted 7 years ago
Prompt, efficient, friendly & helpful - Phil always delivers the goods! Top service!
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(East Kilbride) - Posted 7 years ago
Have used this company many times and have had no problems at all. Definitely recommend them.
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Posted 7 years ago
Very good service by ForeverFuels as always, ordering process is easy, prompt delivery and kept updated at all times regarding timescales and when fuel delivery is made.
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(East Kilbride) - Posted 7 years ago
efficient, on time, polite, reliable - happy customer..!
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Posted 7 years ago
Delivery is spot on with more than adequate prior warning and very efficiently carried out by excellent staff.
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(East Kilbride) - Posted 7 years ago
Efficient delivery, friendly helpful drivers.
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(Okehampton) - Posted 7 years ago
The driver, Dave, rang the day before and on the day about delivery times (and I rang him to tell him about the round England cycle race that was coming through our village on the same day. He took a picture of my lovely clean hopper (me and my Dyson) before filling up and is generally a lovely guy and well-informed about the excellence of Forever Fuels, which is slightly disputed by my boiler manufacturer, Windhager, but hey, I have no problems.
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Posted 7 years ago
On time - communication good, another flawless delivery
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Posted 7 years ago
Really helpful driver, on time, fast and efficient
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Posted 7 years ago
Very pleasant, helpful delivery man. Also like the way Forever Fuels keeps me information from point of ordering to point of delivery. Very helpful
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(East Kilbride) - Posted 7 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews