Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver had travelled quite a distance having left Hull early morning but despite our difficult access the driver was most pleasant and helpful - especially regards the state of the inlet an outlet points which need to be made more secure . This I have passed on to 'A Shade Greener' to be sorted before next fill up. Ordered by phone and expected shared delivery but this was not so. Have always had great service from Forever Fuels. Christine Cundy”

Helpful Report

Posted 9 years ago

“Great service, was advised 15 minute window time of delivery 12 hours in advance, the pellets turned up bang on time - as always with a cheerful smile and any necessary advice.”

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Posted 9 years ago

“Very efficient service, delivery came on time and the driver was very helpful.”

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(Middlewich) - Posted 9 years ago

“Quick and efficient. No mess.”

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Posted 9 years ago

“Excellent quick response when my pellet store was empty on our return from holiday. Great information about arrival time. Efficient and fun driver who knows exactly how to look after customers with care of the plant etc around the area. Many thanks Bill Guymer”

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(Fishburn) - Posted 9 years ago

“Delighted with the driver, Simon, who was friendly and skilled. Pellets seem fine.”

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(Avonmouth) - Posted 9 years ago

“Great service. Contacted me as they were going to be in my area and offered a good price on my pellets. Turned up as planned, topped up my store quickly and efficiently. What more could I ask for!”

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Posted 9 years ago

“Very efficient and friendly service throughout. Despite my access being very limited, the lorry driver had a positive "can do" attitude and got the job done.”

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Posted 9 years ago

“Very efficient and professional service including placing the order and then delivery. The driver kept us informed of ETA and the off load performed without any problems and the correct quantity delivered as per order. The vehicle specified for ease of access was provided and the driver was polite and very competent. No hesitation in recommending Forever Fuels to other Biomass customers”

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(Fishburn) - Posted 9 years ago

“Efficient processing of order. Good communications both ahead of delivery and also on the day. Very competent driver. All great.”

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Posted 9 years ago

“Brilliant quick delivery at short notice thanks”

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(Middlewich) - Posted 9 years ago

“Excellent delivery,on time, very helpful driver,all well organised and efficient. Would definitely use again.”

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(Okehampton) - Posted 9 years ago

“Your website has improved to be more user friendly but it is still rather tedious to place an order online. Also, when one places one, do you not check for other users within the same area to share a load and hence reduce to transport costs to the individuals? Postcodes are not the only answer to this, a map will give you a better idea of where customers actually are located. Your drivers are all very efficient and courteous.”

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(Middlewich) - Posted 9 years ago

“Service was very good and price was very competitive.”

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Posted 9 years ago

“driver called in plenty of time to say he was coming . . . all done well . . thanks”

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(Avonmouth) - Posted 9 years ago

“excellent”

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Posted 9 years ago

“I have no complaints apart from being charged more because i took just over 12 tonnes instead of 14. I do understand why you do this but i originally asked for delivery on the 8th not the 3rd as it worked out. I was going to ask and probably should have asked for a later date to run my pellets down further but i didn't because when you came back with the 3rd i thought it suited your delivery schedules better. The last time i did re scheduled delivery you was on 7 to10 days so i ended up almost running out - its s fine line knowing when to order. Gary the delivery driver is great, always very polite and helpful - a credit to your company. Best regards, Kevin”

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(Okehampton) - Posted 9 years ago

“Driver arrived on time and the pellet delivery went ahead without any hiccough at all - very pleased.”

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Posted 9 years ago

“Delivered on time. Good service”

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Posted 9 years ago

“You note that suction was not used because the power supply was in the garage - in fact we have installed an external power supply to the manufacturers most recent spec to provide you with accessible power. I gather from the driver that the vehicle is not modern enough to be able to plug into it. It would not seem beyond the wit of man to make and carry a suitable adapter for such situations! You note that inlet & outlet pipes are not clearly marked - they are and if you wish I can send you a photo to confirm - please correct your records. The pellets were delivered at the agreed time & price and to the agreed quantity.”

Helpful Report

Posted 9 years ago

Mr Law, The Delivery Report Form (DRF) that all drivers fill in upon completion of delivery did state "Yes" in response to the question "suction used?". I can confirm that suction/active venting was used during your delivery, the power source was the one in your garage. What I believe may be causing a bit of confusion is that the driver incorrectly used the box entitled "Suction not used because:" to input information about the site. The driver populated the corresponding box with "socket in the garage" in order to inform the account manager and assist any future drivers, who might struggle, in locating the power source for their active venting units. There are a couple of variants of active venting units present across the Forever Fuels fleet. The one onboard the vehicle that made the delivery to you has a 3pin 13amp plug. This is perfectly suitable for connection to a mains power supply at our customer's properties. It is not an issue with the vehicle being modern, rather the active venting unit is not one of our more recent purchases and therefore does not come as standard with the connection required for your external power supply. The vehicles we use in our fleet are all top of the range allowing us to deliver fuel to customers which meets the high levels of quality the company is known for. With regards to the labelled pipes. This appears to be a data input error. The driver has been spoken to about being more careful when populating the DRFs. The drivers are usually exceptionally diligent in their duties and testament to this was the fact I was able to look at a wealth of photos taken during previous deliveries and personally establish that the pipe labels are well positioned and easily visible. I appreciate the time you have taken to write a review and I welcome the positive comments you have included. I hope my response has helped clarify and answer your concerns. If you wish to have any further discussion please contact the head office and ask to speak with me. Kind Regards, Tim Finlay (Operations Manager - North)

Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews