Balcas Energy Reviews

4.7 Rating 1,667 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

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“Pricing system is very opaque. I am sure this will put off potential customers. Twice now I have requested a shared delivery for 2-3 weeks' time - hoping that there was a better chance of getting it when I wanted by requesting it early. Each time I was given an almost immediate date, which was not ideal as I have a very small store, and, in mid winter the amount used in 2-3 weeks is a significant percentage of the total. Meaning I couldn't take as much as I had ordered. It would be helpful if, when ordering on line, the form self-populated with the previous details - eg I accidentally ordered an expensive 4 wheeler truck rather than the standard 6 wheeler as I couldn't remember how many wheels the truck had on it last time! Drivers always v helpful and friendly.”

Helpful Report

Posted 9 years ago

Anne, thanks for your comments. There is no such thing as a special "shared delivery" price any more. All regular orders are priced on the basis that smaller deliveries will be shared. It's up to us to organise that and you to decide whether you accept the date we propose to achieve that. This has removed some complexity and confusion, so long as it is understood that the system has changed. The alternative for smaller customers is to take a "round-robin" delivery at reduced cost on the back of other deliveries in your area. That is what you did. You received a reduced, flat-rate price for a delivery on the back of other deliveries in your area on a particular date. If you want to be specific about the quantity and/or the date, you can place a regular order and take a regular price, which would have been more expensive. You cannot ask for a delivery on the back of other people's deliveries to get a reduced price, and then complain that it wasn't the quantity or date that you wanted. Your price was flat-rate, so you were not disadvantaged by taking less, and it couldn't have been much more simple than a straight price per tonne regardless of quantity. If you are placing a regular order, the form is pre-populated. All you normally have to do is select the quantity you want to get a price. If you don't want a delivery around the default date (also pre-populated), you can change it. You then provide any further information you think we might need, such as a phone number or access restrictions (which are also pre-populated), confirm that there are no outstanding problems, accept the Ts&Cs, and place the order. The field to select vehicles is labelled "Can deliver with" and means exactly what it says - it is a list of vehicle types that we can deliver with. It is pre-populated with whatever was selected last time. Unless you know you can't take a particular type of vehicle, you should leave all the options ticked that could get in to your property (e.g. all 4- and 6-wheeler types). You aren't charged for a 4-wheeler by ticking it. But we know we can use it if it is the best choice for this delivery. You are only charged for a small vehicle if small vehicles are the only ones that are ticked (i.e. if small vehicles are the only ones that we can deliver with).

Posted 9 years ago

“I had e-mailed Forever-Fuels to stop the delivery as I was away on the day offered following their instructions in the order. Consequently I had not cleared the way through to the fuel store. The delivery arrived anyway, the driver was very patient and helpful as he made the delivery after waiting for my wife to open the store (which she was not expecting to do so was also nor ready). Full marks to the driver who would have probably have been justified in going on without delivery. I need to work through the order process with Forever Fuels to make sure that deliveries are confirmed by both parties to prevent future problems,.”

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(Avonmouth) - Posted 9 years ago

Colin, Sorry for the confusion over the delivery date. Your email seems to have got lost somehow. We are looking into how that could have happened.

Posted 9 years ago

“Driver helpful and well informed”

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(Fishburn) - Posted 9 years ago

“Although we are having problems with our hopper, Will your delivery man has done his best to help us. Can't praise him enough.”

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(Middlewich) - Posted 9 years ago

“An excellent service !!! Prompt, courteous and a comprehensive paperwork trail!”

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Posted 9 years ago

“excellent service, arrived spot on time, good friendly staff, reliable and helpful. Prices could be a bit keener but I won't change suppliers unless you are significantly out on prices. It's a pleasure to deal with a company you can rely upon, Well Done.”

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(Middlewich) - Posted 9 years ago

“Ordered pellets last minute and luckily Forever Fuels just so happened to be doing a delivery in my local area with extra pellets on board , great service and delivery driver had a very good attitude . Thanks again for great service .”

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Posted 9 years ago

“Driver was excellent, actual delivery was spot on. The process of getting a quote and confirming it was not great. The quote did not arrive until we asked for the third time, then the auto email confirmation did not work, and after calling twice we got a second email, and even then no confirmation came through. Otherwise all goo, thanks”

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Posted 9 years ago

“Friendly service from helpful delivery driver. Have had no issues with pellet quality.”

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(Okehampton) - Posted 9 years ago

“Excellent service Quick turn around from order to delivery. Drivers kept us informed of delivery time.”

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Posted 9 years ago

“All fine except there is always a mess from the input valve to the road AND it always seems to rain before I can get to it (obviously not your fault) so we have soggy wood droppings lining our drive. Also mix up with date. With original order I was told 22nd then it said 17th on the email which I hadn't noticed (having agreed 22nd) Otherwise Nigel really helpful with changing delivery time which was appreciated.”

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Posted 9 years ago

“Once the account was opened the order process was simple . Delivery was made today and the service was 1st class ! The driver George telephoned before arrival and was really helpful . Excellent service overall”

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(Fishburn) - Posted 9 years ago

“Arrangements worked well. Is it possible to blow at a lesser intensity to minimise dust?”

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Posted 9 years ago

“Poor communications about what time for delivery. Everything else was good especially the delivery driver being polite and courteous regarding timings and the issues experienced.”

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(Avonmouth) - Posted 9 years ago

“Quality of pellets - perfect. Driver - Mark - extremely helpful and informative. Great communications and arrives on time. Calls me to make sure I can be there at start and end of delivery. Delivery very quick after order. All in all a perfect service - thank you Forever Fuels! Brett Clarbour Green Farm”

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(Middlewich) - Posted 9 years ago

“very helpful although lots of delivery delays, probably just teething troubles but causes some irritation!”

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(Avonmouth) - Posted 9 years ago

“Most helpful from ordering to delivery. Driver manged to squeeze 3 tonnes in by using his iniative - he opend the store hatch nd pushed pellets to the side to make room for the final 50kg. Cheerful and declined a cup of tea! Thank you.”

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Posted 9 years ago

“he did well as lorry was really too big to get in. friendly and helpful.”

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(Avonmouth) - Posted 9 years ago

“Delivery superb. Web-based systems for ordering need attention. It is probably better to phone than use the web.”

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Posted 9 years ago

“The service was quick efficient and courteous”

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(Fishburn) - Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,667 reviews