Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and efficient and courtious driver. Only fault was in order handling when original delivery schedule was not adhered too and calls not returned on a timely manner”

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(Avonmouth) - Posted 9 years ago

“I was nearly out of pellets and you responded by bringing my delivery forward by 3 days Thank you Ian Pickering”

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(Fishburn) - Posted 9 years ago

“Very pleased with the service so far.”

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Posted 9 years ago

“There was a long time between my placing my order and finding out when it was being delivered. In fact I had to ring you to hear that it was going to be 3 weeks hence. I quite understand that a definite date cannot be given that far in advance but perhaps an e-mail stating that it will not be able to be delivered before ___________ would keep customers more informed. I was having to check my e-mails every day which is something I do not normally do. Kate Roberts”

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Posted 9 years ago

Hi Kate Many Thanks for your feedback. I can see looking at your order history you placed an order on the 15th February. On the 23rd February, 5 working days later you received a confirmation email to say that the delivery would be on the 29th February (9 working days from placing the order). For small orders, to give customers the most cost effective price we group deliveries in one area together, so lead times can be what you experienced. I hope this information is useful to you for your next order. Kindest regards Claire Sales and Marketing Manager

Posted 9 years ago

“the delivery is quick and efficient. The driver explains everything he is doing and is very helpful. The only downside is it is very noisy, but it doesn't last long.”

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Posted 9 years ago

“Fast delivery - excellent service - clean and efficient”

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Posted 9 years ago

“Our last two orders were for 5 tonnes. Neither orders were fulfilled. Both were short of the 5 tonnes stipulated and agreed by Forever Fuels. The first was 4.75 tonnes and the order delivered two days ago only 3.860 tonnes. Despite emails asking for an explanation nothing has transpired. I look forward to hearing from the MD. Patricia Baber.”

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Posted 9 years ago

Hi Patricia, thanks for the catch up yesterday and once again apologies for the inconvenience caused with the smaller deliveries that you have received with regards your last two orders and for the lack of communication at this end, please note future orders will go out as requested and if there are any reasons to change the quantity it will be notified beforehand so that you are always kept up to date. Regards, Paul. Paul Entwistle Business Development Manager Forever Fuels Ltd Direct Line 01628 509696 Mobile 07714 137273 Email paule@forever-fuels.com Website www.forever-fuels.com

Posted 9 years ago

“The driver (Simon brooks) did an amazing job of manovering the truck up a difficult lane and driveway and didn't even make a passing comment regarding any of it. In the 3 years I've lived here it's the first delivery of anything that has reached the farm without some kind of hassle, which is commendable in itself. The driver was polite and helpful and went above and beyond to make sure that the pellet delivery into the badly (Treco) designed silo went smoothly. Joseph, in your offices who offered advice on more than one occasion now , has been nothing but helpful and friendly. Both showed an in depth knowledge of their product and a true desire that the service provided is excellent , which it was. Great to see that there are still companies out their going the extra mile to get things spot on.”

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(Avonmouth) - Posted 9 years ago

“Excellent service driver telephoned to advise time of arrival and delivered fuel in a professional friendly manner. Very considerate and will encourage me to use Forever Fuels every time.”

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Posted 9 years ago

“Very efficient, friendly service. Would recommend to a friend.”

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(Avonmouth) - Posted 9 years ago

“Very prompt & professional service. Excellent delivery”

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Posted 9 years ago

“easy and efficient. Thank you”

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Posted 9 years ago

“Quick easy and efficient service. Excellent”

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Posted 9 years ago

“Driver was very good.”

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Posted 9 years ago

“Informative, efficient, friendly - easy to deal with.”

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Posted 9 years ago

“everything was very straightforward, the driver very helpful and courteous letting me know by phone when he was due to arrive. The pellets were then delivered with no problems. I am very happy with the whole delivery process.”

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(Fishburn) - Posted 9 years ago

“After choosing another supplier when wood pellet boiler was installed 12 months ago and being very disappointed. My Forever Fuels experience so far as been outstanding,long may it continue. Thankyou.”

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Posted 9 years ago

“Excellent service with quick response time from order.”

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(Avonmouth) - Posted 9 years ago

“driver prompt and very professional”

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(Middlewich) - Posted 9 years ago

“Pricing system is very opaque. I am sure this will put off potential customers. Twice now I have requested a shared delivery for 2-3 weeks' time - hoping that there was a better chance of getting it when I wanted by requesting it early. Each time I was given an almost immediate date, which was not ideal as I have a very small store, and, in mid winter the amount used in 2-3 weeks is a significant percentage of the total. Meaning I couldn't take as much as I had ordered. It would be helpful if, when ordering on line, the form self-populated with the previous details - eg I accidentally ordered an expensive 4 wheeler truck rather than the standard 6 wheeler as I couldn't remember how many wheels the truck had on it last time! Drivers always v helpful and friendly.”

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Posted 9 years ago

Anne, thanks for your comments. There is no such thing as a special "shared delivery" price any more. All regular orders are priced on the basis that smaller deliveries will be shared. It's up to us to organise that and you to decide whether you accept the date we propose to achieve that. This has removed some complexity and confusion, so long as it is understood that the system has changed. The alternative for smaller customers is to take a "round-robin" delivery at reduced cost on the back of other deliveries in your area. That is what you did. You received a reduced, flat-rate price for a delivery on the back of other deliveries in your area on a particular date. If you want to be specific about the quantity and/or the date, you can place a regular order and take a regular price, which would have been more expensive. You cannot ask for a delivery on the back of other people's deliveries to get a reduced price, and then complain that it wasn't the quantity or date that you wanted. Your price was flat-rate, so you were not disadvantaged by taking less, and it couldn't have been much more simple than a straight price per tonne regardless of quantity. If you are placing a regular order, the form is pre-populated. All you normally have to do is select the quantity you want to get a price. If you don't want a delivery around the default date (also pre-populated), you can change it. You then provide any further information you think we might need, such as a phone number or access restrictions (which are also pre-populated), confirm that there are no outstanding problems, accept the Ts&Cs, and place the order. The field to select vehicles is labelled "Can deliver with" and means exactly what it says - it is a list of vehicle types that we can deliver with. It is pre-populated with whatever was selected last time. Unless you know you can't take a particular type of vehicle, you should leave all the options ticked that could get in to your property (e.g. all 4- and 6-wheeler types). You aren't charged for a 4-wheeler by ticking it. But we know we can use it if it is the best choice for this delivery. You are only charged for a small vehicle if small vehicles are the only ones that are ticked (i.e. if small vehicles are the only ones that we can deliver with).

Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews