Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again Forever Fuels came to the rescue with a prompt and efficient delivery of pellets. Top notch product at a good price, bizarrely I look forward to dealing with them again soon, as they are total professionals, something missing in a lot of companies these days.”

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(Avonmouth) - Posted 9 years ago

“Wont be using Forever Fuels again. My last 2 deliveries have been full of dust which causes constant boiler breakdown. I have never had this problem with other pellet suppliers. I have now called 3 times over several weeks and still waiting for someone to return my call. The same thing happened last time I wished to complain. Poor quality pellets, poor customer service. Be warned.”

Helpful Report

Posted 9 years ago

Mrs Scarlett, Very shortly after this review was posted I contacted you to discuss some of the issues that you were facing. I wanted to work through those concerns together before I responded on this forum. I checked the call logs for the numbers you would have contacted us on and found one instance where you spoke to one of my colleagues. While I was unable to establish records of the other instances, where you made contact, you have accepted my explanation as to why the information from the logged call was not passed on to the correct member of the Forever Fuels team. Over the past week we worked through a number of your issues. Together we very quickly established, through testing, that the fuel delivered by Forever Fuels was well within ENplus specification. Through phone and email correspondence we continued to work towards determining the possible cause of the breakdown to your system. For the sake of clarity I should say that prior to the delivery you received from us there had been a delivery made by another supplier. It eventually transpired that a residual amount of fuel, in the bottom of your store and transport system, from the previous supplier was the root cause of the issues you have been experiencing. As it currently stands your system is now running entirely on Forever Fuels product and there have been no further breakdowns. As a team we acknowledge the initial contact should have been dealt with more satisfactorily and we appreciate your understanding in the reasoning behind this. Additionally we value your appreciation for how Forever Fuels have worked with you, on these matters, across the past week. Kind Regards, Tim Finlay

Posted 9 years ago

“Prompt efficient delivery on the day agreed”

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(Fishburn) - Posted 9 years ago

“Polite respectful and helpful Dilivery. Thank you”

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(Avonmouth) - Posted 9 years ago

“Good price; good communication; delivery on time; satisfied all round”

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Posted 9 years ago

“very happy with delivery, new to biomass so only second delivery since installation delivery team excellent, no problems whatsoever, very helpful 10/10”

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(Fishburn) - Posted 9 years ago

“An absolute pleasure to see Chris, nice guy !”

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Posted 9 years ago

“Very helpful driver, delivery made without any fuss, with thanks”

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Posted 9 years ago

“Great delivery man - always efficient and polite”

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(Avonmouth) - Posted 9 years ago

“I am glad to have this opportunity to write, although I would have emailed you today. I was most impressed with your driver David. He phoned yesterday to let me know he would be with us approx. 11am this morning, and again this morning to let me know that he was going to be early. He arrived promptly, was very helpful and had a very friendly manner about him. It is not the easiest of entrances or connections but he did both with skill and good grace. A massive difference to last driver we had. Thank you David and thank you Forever Fuels.”

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Posted 9 years ago

“George was prompt and efficient, excellent service”

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(Fishburn) - Posted 9 years ago

“Same service as always Excellent clean tidy and on time.”

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Posted 9 years ago

“Many thanks for taking seriously my discovery of several foreign objects in my FF bagged pellets, and cleaning my pellet store of these pellets. Thanks also for the delivery of fresh pelletes and dealing with neighbours who wanted to get past your truck while you were blocking the road. I am very happy with your blown pellets, don't think I will ever use your bagged pellets as backup again, alt least not in till I have had a guarantee that your quality control has improved.”

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(Middlewich) - Posted 9 years ago

“Very satisfied with timing and efficiency of delivery and driver.”

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(Okehampton) - Posted 9 years ago

“Excellent communication and service as always, delivery driver very personable and knowledgeable. Rang before delivery to inform of expected time. Cannot fault Forever Fuels.”

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Posted 9 years ago

“Friendly, knowledgeable, helpful and accommodating service.”

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(Avonmouth) - Posted 9 years ago

“Quick Friendly and efficient service as usual”

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Posted 9 years ago

“Friendly and efficient”

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(Avonmouth) - Posted 9 years ago

“Ordering process was easy, On delivery day we were told when the delivery lorry was departing form its base, when it arrived the operative was polite, informative and professional. The transfer of the pellets to the store was quick and easy.”

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Posted 9 years ago

“Excellent value Prompt delivery, well notified. Polite and efficient driver”

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(Avonmouth) - Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews