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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
I was under the impression that I was the first delivery of the day following an earlier discussion with what I believed to be the transport manager but it was not to be. However a very helpful driver kept me informed about the increasingly delayed delivery which arrived late in the afternoon. Blown pellet unloading was efficiently carried out.
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Posted 8 years ago
Delivered at the appointed time,the driver very efficient and polite excellent service.
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Posted 8 years ago
Excellent service. Driver called night before delivery to tell us a delivery time. Arrived on time very friendly and carried out the job efficiently.
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Posted 8 years ago
This was the first delivery to site. As this is a new building still under construction the designed access route to the boiler container was not ready. The driver was very helpful in agreeing to park the delivery vehicle some 30m away. Making the necessary connections involved climbing over fences and muddy uneven ground. Thank you again for excellent customer service.
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Posted 8 years ago
Delivery turned up on time. Driver was helpful.
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Posted 8 years ago
The driver as always was efficient and very polite. Had to chase delivery as the automatic ordering system at the office appeared not to be working properly. However problem was resolved and delivery made promptly.
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Posted 8 years ago
Gary kept us updated on time of arrival and was quick and efficient on site
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Posted 8 years ago
Good efficient service
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(Middlewich) - Posted 8 years ago
The driver who delivered, Richard, was brilliant and very helpful and a credit to the firm.Forever Fuels have always been efficient and helpful over the last four years I have been using wood pellets. Thanks so very much, Geoff
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Posted 8 years ago
George called in the morning to say that he was on his way and to check that the street was clear. He knows my neighbour, Anne, and he spoke to her before he started the delivery in case she needed to get her car out - she didn't. Then he got on and filled up my store without any fuss.
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(Fishburn) - Posted 8 years ago
When the delivery date was finally confirmed, FF were able to indicate the approximate time of day for the delivery plus the delivery driver phoned immediately in advance of his arrival.
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Posted 8 years ago
Appreciate you are dealing with the general public and some can be "more demanding than others". However, ordering pellets could be easier - one call or email to the depot manager to place order, confirm price and delivery date should be all that is required. No problem with follow up email or text to conform same, but customer shouldn't have to take any further action. Hope this helps. Just had boiler serviced and service engineers praised condition of boiler which is primarily down to quality of pellets :-)
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(Fishburn) - Posted 8 years ago
Deliverywas good no problem's as before first class
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Posted 8 years ago
After two successful orders from Forever Fuels, my third order was extremely badly handled and a very stressful experience. With the exception of the delivery driver who did a good job, the service I experienced from Forever Fuels was appalling.
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Posted 8 years ago
Easy to order and delivery within a week. Delivery staff excellent.
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(Fishburn) - Posted 8 years ago
The driver was excellent, and delivered as required, although oddly we fitted 400kg less fuel in the tank this time than the first time and it was empty. The low rating is because when the order was requested I spoke to a lady in the office who said delivery could be made on the Tuesday. Later that day I got a confirmation for the Thursday and after calling to check I was told the Tuesday was not possible, despite it being promised earlier the same day on the phone. The delivery was still made within a week which is acceptable, but don't over promise and under deliver. Regards, James
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Posted 8 years ago
Dear James Leading up to the Christmas period is our busiest time of year as you can imagine, with lead times of 7+ working days. I am pleased you received your delivery within 4 workings days of ordering and have pellets for the Christmas period. Kind regards Claire Hoyles Sales and Marketing Manager Kindest regards
Posted 8 years ago
They delivered my pellets
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(Okehampton) - Posted 8 years ago
Friendly and efficient service
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(Okehampton) - Posted 8 years ago
They deliver on time with no supervision
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Posted 8 years ago
Arrived on time , very polite . very good service
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Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews