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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Friendly and efficient
Helpful Report
Posted 8 years ago
Prompt delivery
Helpful Report
Posted 8 years ago
Delivery re-scheduled at short notice 3 times in a row from 16 Dec to 30 Dec to 9 Jan and now still waiting for another re-schdule. Now running on pellet vapour and not happy! No one has called me to explain what's happening, when each delivery has't happened, I have to call to find out what's going on.
Helpful Report
Posted 8 years ago
Dear Mark Many Thanks for taking the time to feedback to us on your experience of how we have handled your most recent delivery. Please accept my apologies we did not communicate with you to keep you up to date on the progress of your order. As per our email this morning, your delivery is due for tomorrow. Kindest regards Craig Leakey Account Manager (South West)
Posted 8 years ago
Good Service throughout. After Sales, Delivery and Quality of pellets.
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(Fishburn) - Posted 8 years ago
In one word George. Reliable, punctual and came to my rescue over the Xmas period. Best decision I made was to move supplier. Thanks also to Debbie for quick response.
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(Fishburn) - Posted 8 years ago
Good service
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Posted 8 years ago
Delivery went very well. Called early morning to check on delivery time, and was ready on FF arrival. Transfer went well and the driver was very friendly and helpful. Though I may have been able to take the full load, but did not quite achieve it. Not FF fault, but mine. In general, excellent service.
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(Fishburn) - Posted 8 years ago
Great communication, polite driver who knew how to drive and deliver to perfection .. Better that Brites pellets .
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Posted 8 years ago
Drivers always congenial. Delivery on time. (Driver usually phones ahead to remind of expected time.)
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Posted 8 years ago
Once again a very efficient delivery, driver was courteous and clearly knows his job
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(Middlewich) - Posted 8 years ago
they deliver on time and always phone prior the delivery
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Posted 8 years ago
The delivery was made on time and efficiently
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Posted 8 years ago
Straight forward hassle free
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Posted 8 years ago
Delivery all good, thank you, however when I went into the plant room tonight I noticed that compared to the last 2 or 3 deliveries there seemed to be many more broken pellets than usual. The overall quality judging from what one can see through the sight panel seemed to be inferior to recent loads. Thought it best to say something now, and hopefully it will not become an issue.
Helpful Report
Posted 8 years ago
Forever Fuels has been our wood pellet supplier for over two years now. Our bulk pellet orders are always dealt with very politely and efficiently and I would have no hesitation in recommending them to prospective customers.
Helpful Report
Posted 8 years ago
Our first poor experience but one which suggests FF resource levels are not sustainable : We placed a bulk order on 1 December for 3t for delivery on 20 December. Order processed and delivery confirmed for our chosen date (we were having our Pellet Store serviced). Delivery was cancelled due to operational problems late on 20 Dec and we very reluctantly accepted a guaranteed delivery between 10-1200 next day. As required by FF T&C our boiler was switched off all day 20 Dec and then again on 21 st - the second delivery date was then aborted due driver sickness. Offered a third try today and this worked BUT the promised pre-arrival advice not received, so we were not expecting it! Driver Gary brilliant as usual - the big let downs are over optimistic customer service staff and poor levels of staffing at a predictably peak period.
Helpful Report
Posted 8 years ago
Dear Customer Please accept that you didn't receive notification that your delivery would be yesterday. As you can imagine the Christmas period is our busiest time of year and like all suppliers we are not immune to operational issues. With over 30 specialist tankers and over 15 operating centres we are offer the best coverage by far than any of our competitors. Pellet suppliers to the domestic market are stretched at this time of year because the workload is roughly four times higher in winter than summer. We always advise our customers to have a stock of bagged pellets for emergencies or where possible install stores that hold a year's worth of pellets (as is common in the German pellet market) so you can take a delivery in summer when the deliveries are cheaper (both because of the time of year and because larger deliveries are cheaper), the store can be allowed to run empty (as required by ENplus) without the house going cold, the conditions are less likely to cause a delay (e.g. snow), and there is less strain on the delivery capacity so delays are less likely. Kindest regards Claire Hoyles Sales and Marketing Manager
Posted 8 years ago
Turned up on time, courteous driver, got on with delivery in a workmanlike manner
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Posted 8 years ago
Excellent service as ever!
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(Fishburn) - Posted 8 years ago
FF are very good to work with, good communicators and deliveries are very efficient.
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Posted 8 years ago
Helpful drivers who got the job done quickly.
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Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews