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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Ordering very easy, planed delivery went very well.the delivery person was very plesant and a credit to the company. Thank you
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Posted 9 years ago
Fantastic as usual
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(Okehampton) - Posted 9 years ago
Gary was great, my first delivery and he explained the process to me and showed me how the load is measured. Thank you
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Posted 9 years ago
Forever Fuels have provided my wood pellets since the installation of our Biomass. They have always been very helpful, especially when I have run low unexpectedly! The office staff are efficient and I have recently been offered a top up service as they are passing at a good price, I think this is a really good addition to the service. regards Mandy Pitts
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(Okehampton) - Posted 9 years ago
Driver, Tom Hartshorn is a fantastic individual (polite, careful, professional etc) and clearly very dedicated to performing his job to the best of his abilities
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(Avonmouth) - Posted 9 years ago
Very pleased with the service from ordering to delivery. All the staff spoken to were very professional and friendly.
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(Fishburn) - Posted 9 years ago
Quick and efficient delivery. In spite of the delivery turning up in a larger than usual vehicle, the driver managed to get in and out without causing any damage.
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(Avonmouth) - Posted 9 years ago
The delivery itself was excellent (very good above). Matt was on time, very efficient, helpful and personable. I had expected a short wheel base so it can back into the drive and thus shorten the blow distance, hence the Good rating. However, Matt indicated that FF is now blowing at lower pressures so maybe the result will be fine. Thanks
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(Avonmouth) - Posted 9 years ago
As always driver was excellent and for a change, the back of house administration did not let them down. Quite a revelation, please keep it up.
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Posted 9 years ago
Whilst the deliver was good, I am disappointed with the quote system, because my system was not compatible with yours and by the time I was able to place an order the price had risen.
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Posted 9 years ago
John, Could you send an email to sales@forever-fuels.com, with more details of the compatibility issues between your system and our quote system. Was that a browser/javascript issue? For future reference, if you are having trouble ordering online, you can still order the old-fashioned way, by sending us an email or ringing us. The price peaks for deliveries around Christmas/New Year, for obvious reasons. If you had been able to take a delivery after the New Year, you would have got a lower price. If you have flexibility, that might be worth bearing in mind for future.
Posted 9 years ago
Really easy to order, Paul in Ireland is great on the Phone. Driver today was extremely polite, informative and nice customer service skills. Think if it had been filled a little slower could have got more in. Just lifted the access hatch as could see space through viewing Window. Two peaks with space all round them. All in all great service. Thanks Michael Matthews MBE.
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(Fishburn) - Posted 9 years ago
Getting much better and very happy with quick responses and ease of ordering. Also happy that you brought forward an order at my request.
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(Avonmouth) - Posted 9 years ago
very conscientious and friendly driver /operator.
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(Avonmouth) - Posted 9 years ago
Forever Fuels is one of only a few suppliers that guarantees delivery by presssurised tanker, which ensures that the pellets suffer less damage during the filling process than they do with a tipper-blower wagon. My deliveries have always been made on the scheduled day and the drivers are always courteous, careful and efficient.
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(Middlewich) - Posted 9 years ago
Most efficient and our deliverer, Chris Wells, is positive, helpful and very friendly.
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Posted 9 years ago
Very happy with the delivery and the speed of turnaround on the order. The driver, Chris, was very personable and helpful.
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Posted 9 years ago
Forever Fuels' driver negotiated our tight driveway gates without any problem and then proceeded to make its delivery within 30 minutes, no fuss!
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Posted 9 years ago
Very pleasant and helpful driver (Tom) delightful as ever. PS Please note that we have no mobile coverage here so no text messages get through; delete my mobile number from your records and email me instead of texting...
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(Avonmouth) - Posted 9 years ago
Our delivery was carried out in a professional and efficient manner with no disruption or mess. The driver George was very polite and helpful and couldn't be faulted. All in all an excellent service.
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(Fishburn) - Posted 9 years ago
Very competent delivery driver willing to explain everything on our first delivery. New rear wheel steer 6 wheeler did not churn up our quite tight drive. V good service though poss a touch expensive
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Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews