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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Friendly and knowledgable driver. Professional and efficient service. Thank you.
Helpful Report
(Avonmouth) - Posted 9 years ago
very good service and courteous driver
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(Middlewich) - Posted 9 years ago
Very reliable fuel company. They are now by far the most experienced company we have dealt with.
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Posted 9 years ago
Mark is an excellent deliverer. Let's me know when he's coming, knows what he's doing, friendly, helpful. The pellets came quickly and the office was very efficient.
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(Middlewich) - Posted 9 years ago
Very efficient
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(Okehampton) - Posted 9 years ago
Chris is very good and fitted us in for our delivery very quickly.
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Posted 9 years ago
Steve is the most helpful and pleasant person. I would like you to note that I would like to request Steve for all of my future deliveries
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(Middlewich) - Posted 9 years ago
Prompt, reliable, great customer service
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Posted 9 years ago
As always Driver was helpful efficient and very knowledgable and the delivery went without a hitch. Great service!
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Posted 9 years ago
Delivery very good phone the day before with expected time Had trouble ordering online because difficulty ordering type of Lorry - had to phone the office but very helpful as ever
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Posted 9 years ago
Fantastic
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Posted 9 years ago
Have had problems ringing through in the past but no problems this time. Delivery as always has been great. The drivers have all been very polite and helpful. Thanks
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(Avonmouth) - Posted 9 years ago
Excellent as always!
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Posted 9 years ago
Lovely people to deal with, efficient ordering process, helpful drivers, product is good
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(Okehampton) - Posted 9 years ago
excellent service, driver was amazing. we will be recommending to all our customers from now on. Natural Generation LTD
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Posted 9 years ago
Delivered at the time and on the day booked.
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Posted 9 years ago
Area manager Tom and Chris in delivery did their best to get pellets to me. Unfortunately, once again, the lorry carved up the village green to allow traffic to flow although we had agreed for me to redirect traffic. Not happy that just under 2 tonnes were delivered as sure should have taken not far under three. Previously has taken over three...I think. Waiting for permission from Whitw Waltham Parish Council to lay ground strengthener, hopefully, before next delivery. Liked way we all worked to one end, but not desperately happy with emails which seem to contradict each other. Particularly not when they arrive rather late in the day and contradict conversations earlier in day. Happy to discuss with whoever.
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Posted 9 years ago
Very helpful, very quick and very tidy.
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(Middlewich) - Posted 9 years ago
Forever Fuels As is well known, Price, Service and Quality underpin all successful sales. The Quality was assumed as Forever Fuels are listed on the Biomass Suppliers List. So Price and Service were the qualifying issues. The price was better - to a worthwhile degree - than several other quotes But the Service clinched the matter - The Sales process was clear, helpful and reassuring The admin associated with it was tedious but well presented and clearly part of the deal The delivery scheduling was direct and helpful The driver, Tom, was more than generous and helpful in doing what he could to assist with the delivery - particularly appreciated. Provided the price is right, I shall certainly return as a customer. Regards Gordon Shand 8.1.16
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(Avonmouth) - Posted 9 years ago
Gordon, Thanks for your comments. They are much appreciated. The drivers get a copy of their reviews, so Tom will be chuffed. For your information, The Biomass Suppliers List only vouches for the sustainability of the supplier, not the quality. For quality, as a minimum, you should look for ENplus accreditation. We pride ourselves on going beyond the minimum required by the UK ENplus rules, which are somewhat watered down compared to the continental version, to accommodate suppliers who do not operate to European standards.
Posted 9 years ago
very efficient and polite driver
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(Avonmouth) - Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews