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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
The actual delivery process seems to work well. Ordering is quite clunky, as you have to get a quote, make sure what the price is if the silo takes either above/below that amount, fix a delivery date, then reply to a confirmation and so on. Anything you could do to stream line the ordering process would be good-in particular as we are a regular customer. Even better would be some kind of discount for a frequent buyer, or greater discount if you jointly order with someone nearby-we have a neighbour, 1 mile away, who needs exactly the same pellets, and for a while Verdo would deliver say 8 tonnes to me and 8 tonnes to the neighbour, at a reduced price. Could you do that? Merry Christmas!
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Posted 9 years ago
Very good service all round.
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(Fishburn) - Posted 9 years ago
Wasn't actually there while delivery being made but driver very pleasant.
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Posted 9 years ago
Delivered when said they would contact before delivery to let you know when they would arrive and very helpful driver
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(Fishburn) - Posted 9 years ago
Found ordering very simple with email confirmations. Driver rings to say what time he will arrive. Delivery process so uncomplicated. Driver friendly and helpful. Great service!
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(Fishburn) - Posted 9 years ago
Excellent service, as usual. Managed to supply 3.5 tonnes after I had increased my original order. We are a difficult site to supply with a small bridge and a tight drive to negotiate. The driver, Will, and his boss were both superb; cheerful and professional.
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(Middlewich) - Posted 9 years ago
Delivery itself was great and Will, the driver, is always very good. However, your delivery charges are too high when it is supposedly an "in the area" delivery. Also, your order system needs improving as I always get the wrong pricing on the first order invoice which your staff inform me of ahead of time but still leaves an impression. Hope this helps to improve what is overall a good service.
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(Middlewich) - Posted 9 years ago
There are no delivery charges. Could you explain what you mean by this?
Posted 9 years ago
We received our delivery yesterday , George phoned with the delivery time and deleverd on time , which was very handy . A very competent and friendly driver , a credit to our company
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(Fishburn) - Posted 9 years ago
Excellent time keeping. Good service all round thank you to Nigel Karen Mason
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Posted 9 years ago
Extremely calm and helpful drivers
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Posted 9 years ago
Debbie in Sales was excellent, quick response to the price of pellets per tonnes was given also a short delivery date. Delivery arrived on time and the driver dispatched the pellets into the silo without any problems, basically a trouble free transaction from placing our order to the delivery. Very well done to the team at Forever Fuels who are from now on our suppliers of choice for our Biomass Pellets.
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(Fishburn) - Posted 9 years ago
Will Williamson was the very friendly driver, accompanied by his manager Mark, also very helpful.
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(Middlewich) - Posted 9 years ago
I have had 3 orders and deliveries that did not go well when I first used this company. I am pleased to say that it has improved. The online ordering is better now you get a delivery date as soon as you order. The last two drivers that delivered did a good job. Thanks to Alex in the office who tries to put things right.
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(Bags) - Posted 9 years ago
As always Gary was great but there was a problem with your online system. I need to know that the date has been accepted and I had to ring the office to sort. Happy Christmas & New Year Glynn Barton
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(Okehampton) - Posted 9 years ago
excellent service. driver contacted me via mobile to let me know exact time of delivery. quick efficient service
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(Fishburn) - Posted 9 years ago
Helpful Young man delivered late in the day, but hey, it's Christmas week and he got here as intended! Well done
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(Bags) - Posted 9 years ago
Customer service is superb, and communications, (which is lacking in a lot of companies today) , is excellent at Forever Fuels. Also easy to get hold of someone at the office, and willing to negotiate on price is also very welcome. There are several other suppliers more local to our site, but whilst we are supplied excellent service we are happy to stay supplied by Forever Fuels.
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(Avonmouth) - Posted 9 years ago
Thanks Henry. And see https://plus.google.com/+Foreverfuels-capel-hendre-wood-pellets/posts/Ai3zso8Mark for progress on our Capel Hendre site. The slab is now down, waiting for the plant to be installed in the new year. Hopefully, next time we come to you, Philip will be making the short hop from Capel Hendre rather than the longer haul from Avonmouth. Hope to be your closest as well as your best supplier.
Posted 9 years ago
Very good delivery by a pleasant person"
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Posted 9 years ago
excellent service very efficient we shall be placing future orders we you
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(Bags) - Posted 9 years ago
Friendly, polite and efficient service from both customer service telephone personnel and delivery drivers. I would highly recommend Forever Fuels for wood pellet deliveries.
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(Middlewich) - Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews