Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

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“Thanks to Paul for placing my order, prompt delivery as always and excellent customer service from the driver Mr Knight????????”

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(Avonmouth) - Posted 9 years ago

“Driver was very helpful and friendly, very impressed with our first delivery - many thanks”

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(Avonmouth) - Posted 9 years ago

“Driver (Will) gave me a call 30 mins before he was due to arrive, which really helps ensure i have time to do last minute tasks like clearing a path in the garage and turning the boiler off. New vehicle and connecting equipment inspired confidence in the quality of the product i was receiving. Efficient delivery of approx 6 tonnes, all in all i couldn't ask for anything more”

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(Middlewich) - Posted 9 years ago

“A very quick trouble free service. I was very happy with all aspects from ordering to delivery.”

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Posted 9 years ago

“Helpful and knowledgeable driver”

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Posted 9 years ago

“Very efficient company”

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Posted 9 years ago

“The driver always rings about 30 minutes before arrival so I can make sure everything is ready. On-line ordering and acknowledgement is easy and efficient.”

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Posted 9 years ago

“Excellent customer service We had run out of pellets and had a wedding the next day Team bent over backwards to be helpful, arranged delivery for the following day and the driver helped to restart the system 5 out of 5”

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(Avonmouth) - Posted 9 years ago

“Very good driver text when coming and reminded to turn off boiler”

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Posted 9 years ago

“Aok”

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Posted 9 years ago

“FF communication is brilliant with emails to confirm order and delivery date. Driver phoned to provide a delivery time and confirm directions as we live "in the sticks" and it can be difficult to locate our house. Driver was very courteous and proficient in his duties and left no mess whatsoever. The delivery was over very quickly we were again very pleased with the service provided by FF.”

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Posted 9 years ago

“We unfortunately ran out of wood pellets, for reasons slightly beyond our control, and very luckily you were able to divert a cancelled order to us on Christmas Eve which was most fortunate and ensured that we had a warm Christmas.”

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Posted 9 years ago

“The delivery of your pellets went smoothly and cleanly. However, there are always problems with the order. Sometimes you don't deliver the requested amount, you've charged us twice for delivery (2 hoppers/silos), Every order we've placed since April last year has had problems with administration. Otherwise, the pellet quality and competitive prices are fine - thank you.”

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(Avonmouth) - Posted 9 years ago

Jules, This was your fifth pair of deliveries from us. For your first, you ordered 6 tonnes between the two systems, and received 6.02 tonnes. Your second order was for 8 tonnes combined; you received 8.8 tonnes. Your third was for 6 tonnes, which you received exactly. Your fourth was for 8 tonnes - we delivered 8.02, albeit on separate dates for your two silos. And your latest was for 8 tonnes, with 8.12 tonnes delivered. The "problems with the order" probably relate to the fact that we insist that each delivery is treated separately. Even if the silos are on the same site, it is significantly less efficient for us to have to setup and breakdown twice than to deliver the whole amount to one silo, and we therefore insist that orders are dealt with separately. That also ensures that we have separate records for each delivery and can note any requirements and incidents relating to that installation (as required by ENplus). However, as you note, the prices are competitive - we have done away with delivery charges and automatically spread the cost between the various recipients on a run. On this occasion, Chris stretched the point and treated your two silos as one delivery, so it seems harsh to give customer service a bad review when they broke procedure to try to accommodate you. They will now be asked to account internally for this breach of procedure and (fortunately) they won't be much inclined to do it again when this is the thanks they get. Your problems relate primarily to the number and capacities of your boilers. According to our records, you have a 198 and a 99 kW boiler, each with a 4-tonne silo. If the boilers reflected the true level of demand, 4 tonne silos would be inadequate. In practice, the boilers seem to be drastically over-sized. The upside is that you don't need as many deliveries as you would expect for boilers and silos of that size. The downside is that your systems are probably running very inefficiently. Your 198 kW boiler, in particular, looks like it is getting through less than half the tonnage that you would expect for a boiler of that size. It looks unlikely even to use up the 1,314 hours of Tier 1 tariff in the commercial RHI (assuming you are somehow in the commercial RHI, because these boilers are too big for domestic). But systems should not be sized to run for only 1,314 hours (full-load equivalent), let alone less, whatever the incentives and whatever your installer may have told you. It will be short-cycling and modulating far more than is efficient. Going by your consumption and good industry practice, it looks like you would have been better off with approximately a single 150 kW boiler and a 10+ tonne silo, rather than nearly 300 kW between two systems with small silos. We will be happy to continue to meet your requirements with the high quality and competitive prices that you note, but you have been done no favours by your installer. You and we have to cope with the resulting inefficiencies, including the administrative nuisance (for both parties) of recording two separate deliveries for each of your systems. Merry Christmas.

Posted 9 years ago

“Having checked my estimated 'time of delivery' with the office, the driver rang me and confirmed when it would be. It was the first time he had delivered to our address and I found him to be polite, efficient and a pleasure to deal with.”

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Posted 9 years ago

“Driver and person who took the call were both very amiable. The problem is that the order size was less than we had asked for - 6tons vs. 9 tons ordered. Given the (understandably!) large delivery charge, this has left us out of pocket.”

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(Avonmouth) - Posted 9 years ago

Will, You were charged exactly the same per tonne for 6 tonnes as you were quoted for 9 tonnes. That price was nearly £18/tonne lower than the price for your delivery on 1 Dec 2014. You have been left significantly in pocket. Merry Christmas.

Posted 9 years ago

“Nice and polite and efficient.”

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Posted 9 years ago

“Brilliant service. Phone call an hour before delivery then a very helpful and cheery driver. Couldn't ask for more.”

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Posted 9 years ago

“The delivery driver was very helpful and informative”

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Posted 9 years ago

“Some bags damaged and wet, otherwise good.”

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(Bags) - Posted 9 years ago

“Excellent service. Very helpful and knowledgible delivery drivers. Competitive pricing and flexibility on delivery a major asset.”

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(Middlewich) - Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews