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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Great service from Phil. Came between 1pm and 3pm which is perfect for the practice as we have very few visitors during that time and the hydrotherapy room is not used. Smooth delivery and away before the afternoon sessions started.
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Posted 8 years ago
We changed our supplier to Forever Fuels when we found we were constantly being let down with scheduled deliveries of wood pellets by the original supplier. Forever Fuels were so helpful in understanding our needs and the restrictions we have in place for the movement of vehicles as a busy school site - but they were adaptable, understanding and always incredibly professional. The quality of communication and sharing of information is particularly valuable to us as a school. I believe better performance by our biomass boiler since the move to Forever Fuels may be attributed to their higher grade product and delivery system, also. Our regular delivery driver is excellent - he calls ahead to announce his arrival, is polite, patient and personable and spent a fair amount of time on his first visit to the school getting to know the layout of the site and the features of the heating system we use here. I would recommend Forever Fuels unreservedly.
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(Middlewich) - Posted 8 years ago
A bit too much paperwork but after that it was excellent having a call the day before with the delivery time.Also having a small Lorry was brilliant. The driver was kind and most efficient Thank-you Giles Smith
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Posted 8 years ago
Ordering very easy by telephone and spoke to very nice helpful person. Conformation and paperwork by email. Prompt delivery. Delivery driver was also very nice and helpful. You couldn't wish to deal with a more efficient company.
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Posted 8 years ago
Mark was polite, sociable and very helpful. Although we could have got a little more into the store, probably less than 0.5 of a tonne, I was running short of time, so decided to stop. Mark did provide useful information about the cleaning/dust extraction service which I would like to explore later in the summer. Thanks
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Posted 8 years ago
Great sales and service, helpful and efficient staff. Would've only been made better to know whether delivery would be am or pm.
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(Fishburn) - Posted 8 years ago
Excellent service from order to delivery. Helpful back office staff and a charming delivery driver. Could ask for more.. (Discount :D )
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Posted 8 years ago
the driver was very good and the delivery went without any problems
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(Middlewich) - Posted 8 years ago
Driver was great. Navigated a tight entrance and was calm and professional. Advised a smaller truck but Id want the same driver.
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(Avonmouth) - Posted 8 years ago
Fast and Efficient delivery and the drive was very friendly
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Posted 8 years ago
Very professionally delivered. The delivery driver was very helpful. Thank you
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Posted 8 years ago
WHAT FANTASTIC SERVICE DRIVER WAS 10 OUT OF 10 ,WELL DONE FOREVER FUELS
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Posted 8 years ago
Hi Please can you make it a standing instruction for the driver to put the auger back on after he finishes. It was left off and we ran our of fuel twice before my wife called me to diagnose the problem. Also - on this occasion - the drive was left covered in very fine dusl that is proving tough to remove - hopefully it will go one it rains. Other than that very prompt and efficient. Thank you.
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(Avonmouth) - Posted 8 years ago
The driver was efficient and friendly
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(Avonmouth) - Posted 8 years ago
Delivery 'on the button' - he said he would arrive in half and hour and I think it was 28 mins! Very helpful and informative, just got on with it, tidied up and was away. Would be useful to know more details the day before but appreciate this may pose problems. Thanks.
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Posted 8 years ago
I liked the dust extraction system.
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Posted 8 years ago
Very quick delivery from order plus 2 days.
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(Avonmouth) - Posted 8 years ago
No problems, all as expected
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Posted 8 years ago
I have been using this company purely because there depot is local to me so cut down on costs. I am becomming more disalusioned with the quality of the product they are delivering and excuses they come up with. i regularily clean my store out before every delivery i take so prior to my last order October 2105 i cleaned it out spotless not a shred of dust. Six tonnes delivered. i was away at work so cannot comment on how it was delivered into my store. looking into the store through the inspection window one can tell if the QA of the pellets are good.(could see alot of dust/fines) decanting pellets into my coal scuttle to fill up my pellet fires i began getting a high proportion of dust. Had issues with my fillomatic system for the boiler lines choked with dust. the latest is the boiler burner blast tube has cracked the reason the airflow holes within choked with carbonised dust. My last weekend at home was taken up by starteing to clean out one side of my store manually shifting aprox 1000kg of pellets and collecting samples. my approximate results based on none scientific reasoning is 70kg of dust/ 1000kg of pellets eqates to 7%. If this is uniform across my whole load then i am buying 420kg of dust plus all the other knock on issues. To claim my RHI i have to purchase from accredited suppliers but what comeback do i have if the quality is frankly poor. Are they sampling properly as they load the tanker, are they blowing it too hard when delivering and shatering the pellets. its only two pipe lengthe and one soft bend to my store.
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Posted 8 years ago
Had a word with Matt on the phone being away at the time. Delivery appeared to go well from his report and he was content, it being his first delivery to Stinsford. I had ordered a volume I new the store could accept but in conversation with your sales staff I was under the impression that the store would be filled. i.e. you would top it up beyond the 5 tonnes. Can you indicate with what was there plus the delivery where I am. My understanding is that the store will take 7 tonnes. Do you have passing vehicles who could top me up? thus endevouring to minimise the cost I shall transfer funds today. MIchael Clarke
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(Avonmouth) - Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews