Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Wasn't actually there while delivery being made but driver very pleasant.
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Posted 8 years ago
I have had 3 orders and deliveries that did not go well when I first used this company. I am pleased to say that it has improved. The online ordering is better now you get a delivery date as soon as you order. The last two drivers that delivered did a good job. Thanks to Alex in the office who tries to put things right.
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(Bags) - Posted 8 years ago
As always Gary was great but there was a problem with your online system. I need to know that the date has been accepted and I had to ring the office to sort. Happy Christmas & New Year Glynn Barton
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(Okehampton) - Posted 8 years ago
Quick, efficient and friendly service thank you. Would have given a Very Good had you responded to my requests to change our contact details; luckily the person you have sent all the emails to still works here and has forwarded them to me.
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(Okehampton) - Posted 8 years ago
This was my first delivery of pellet and first order with Forever Fuels. My overall impression was good. The setup was quite long winded but once my account was set up the ordering and delivery were straightforward, although I would say that the confirmation email system is a little confusing. Delivery was just about perfect. The driver contacted us to confirm times, he arrived as stated and was highly professional. I would have no hesitation in recommending.
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Posted 8 years ago
Your drivers are always extremely polite and helpful. Chris is a great chap and very efficient.
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Posted 8 years ago
They were happy to accommodate a quick delivery after I failed to notice I was running out. They changed around their schedule for which I am very grateful
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(Avonmouth) - Posted 8 years ago
The original agreed date was somehow missed but when I called to query the non delivery the problem was sorted very quickly and professionally and the delivery arranged for the next day.
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(Avonmouth) - Posted 8 years ago
Delivery was at 1800 hours. Driver was courteous and efficient. I am waiting on the bill which seems slow in coming.
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Posted 8 years ago
We had our first delivery of blown pellets today and apart from not texting us the night before (because I hadn't returned an email confirmation), it was a very straight forward process. The driver was really friendly and explained everything well and gave us some useful tips on how to improve the pellet store. He also did a great job of reversing into our awkward drive. Pleasant company to deal with.
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(Avonmouth) - Posted 8 years ago
Lorry driver Phil has been excellent. He is really helpful and nothing seems to be a problem.
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(Avonmouth) - Posted 8 years ago
Excellent service and good quality product, however on this occasion the printer on the lorry was not working. This I am sure has been repaired but could not get a printed reading of quantity and this was hand written.
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Posted 8 years ago
Hi, Rated good but very close to very good, Helpful staff at the other side of the phone and the delivery drivers are easy to deal with. Chris in particular is very accommodating if I need to change the delivery dates as long as it can be managed by Forever Fuels. Having the facility of re-arranging orders at short notice 24/48 hours would improve the already excellent service you offer, this would mean that us Facilities Managers could "play" with the delivery dates so we could achieve near empty levels and been able to calibrate full levels of the silo. All an all an excellent service Thank you Francisco Pons Facilities Manager Carleton Community High School
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Posted 8 years ago
The delivery was seamless as usual, hence the 4 star rating. Your driver is friendly and efficient, exactly the type of customer service you would hope for. All the people I speak to at Forever Fuels are friendly and helpful. My only criticism is that, when I made enquiries about price increases prior to placing my order, I was led to believe that my delivery would cost less than last year. When I placed the order it actually cost more. I received no response to the email I sent asking for clarification of why this was. I now feel more inclined to shop around prior to placing my next order.
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(Okehampton) - Posted 8 years ago
Belinda, Thanks for the compliments about the delivery. With regard to your price, the price you were quoted and the price you paid were both lower than the respective quote and charged amount for your previous delivery. We have been unable to trace the email asking for clarification - it does not appear to have arrived at any of our sales or info email addresses.
Posted 8 years ago
to many emails.
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Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews