Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Delivered on time
Helpful Report
Posted 7 years ago
Delivery driver very helpful and friendly. Bit more pricey than last delivery
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Posted 7 years ago
Very good service
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Posted 7 years ago
The delivery was on time. The driver took a lot of care in making sure the delivery was as smooth as possible and he was very helpful. All in all I was a very satisfied customer. john stephens
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Posted 7 years ago
Good service from Forever Fuels and I'm grateful for an Urgent delivery slot. That delivery slot was scheduled for 2pm and driver didn't arrive until 3.55pm. But he was a very polite driver. It would be an even better service, if the driver could phone if he's going to be later than scheduled. But - thank you for a first class service overall.
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Posted 7 years ago
Ordering not easy particularly payment but once order is in everything is as good as can be expected. Delivery date confirmed and adhered to, phone call from driver the day before confirming time of delivery, driver on time and very professional - a credit to FF. Get your order procedure sorted and everything will be perfect - I hope. John B
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Posted 7 years ago
Need a better way to confirm the delivery date.
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Posted 7 years ago
A good and efficient service delivered in a professional manner
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(Fishburn) - Posted 7 years ago
Fuel was delivered on day scheduled. Driver phoned evening before to agree time of day for delivery. Driver was polite and got on with the work in hand promptly.
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Posted 7 years ago
I had to phone on the day before the delivery as I had not heard from the driver about the likely time of his arrival. This should not have happened: I was expecting to be given an estimated arrival time without having to ask for it. But once the driver had spoken to me, everything went smoothly and the driver turned out to be most knowledgeable and extremely helpful.
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Posted 7 years ago
The driver rang the day before to tell us what time he would be here. Brilliant.
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Posted 7 years ago
Vic was a very helpful and careful driver. As a company the only slight problem was a very minor under delivery by a mere 60kg as there were insufficient pellets on board otherwise very efficient.
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Posted 7 years ago
Delivered on Time Driver Chris was pleasant throughout - no hassle with the delivery to my store
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Posted 7 years ago
Delivery Driver, Steve Hawkins, gave excellent, attentive service.
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Posted 7 years ago
Deliver to schedule, efficient
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(Fishburn) - Posted 7 years ago
Very conscientious driver.
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(Middlewich) - Posted 7 years ago
Driver was polite and helpful
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Posted 7 years ago
Turned up on time, helpful driver. Just wish the pellets were a bit more local than Russia!
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(Fishburn) - Posted 7 years ago
Thanks for the positive review of our delivery. Our drivers pride themselves on their service, and are delighted to get feedback like this. We would love to offer you local wood pellets too. Unfortunately, there is no quality pellet producer in your area, and small systems like yours needs quality pellets as well as a quality delivery to get the best out of it. The closest producers of quality wood pellets are in Scotland. If you really want British, you can specify British at the time of your order, and we would run them down to you from the factory. For people near the factories, this can offer good value, good quality and a good environmental benefit. Unfortunately, you are a long way from the factory and take a small quantity on each delivery. It would be very expensive to run all the way from Scotland to deliver 2 tonnes. And it wouldn't be much good for the environment. If you put in a larger store (say 8 tonnes), it might make it feasible for you to take Scottish pellets. Otherwise, the quality and carbon footprint of our imported pellets is good, and offers you much the best value for the small deliveries that you require.
Posted 7 years ago
Good communication re delivery, Driver contact and confirmed that he was familiar with the site . Prompt delivery
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Posted 7 years ago
They just do! Delivery person Gary is a star!
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(Okehampton) - Posted 7 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews