Balcas Energy Reviews

4.7 Rating 1,665 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
efficient delivery. good driving
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Posted 7 years ago
You hAve good sevice,but your prices are too high. I can get better prices in the north Regards Ian Pickering
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(Fishburn) - Posted 7 years ago
Efficiently delivered and processed.
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Posted 7 years ago
No fuss easy delivery efficient knowledgable driver who knows our system messages when he's likely to arrive and then arrives exactly when you expect him !
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(East Kilbride) - Posted 7 years ago
Efficient
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(East Kilbride) - Posted 7 years ago
Delivery service very good, no problems whatsoever. Query about the cost per tonne, which was eventually resolved.
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Posted 7 years ago
Please can you email a vat invoice for our records. Many thanks
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(Fishburn) - Posted 7 years ago
all right
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(East Kilbride) - Posted 7 years ago
Unfortunately for the driver who was very helpful, the delivery mechanism on the lorry developed a fault.
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Posted 7 years ago
Good communication with driver who was doing the delivery. Prompt arrival, tidy job. Clear communication re load delivered with immediate email confirmation amounts. Really good and reliable. Thanks.
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(Okehampton) - Posted 7 years ago
NO PROBLEMS GOOD
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Posted 7 years ago
Excellent service but a question, are you supposed to use a vacuum collector when filling to collect the dust? your drivers never do and I am told that this should be done or it breaks the boiler.
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Posted 7 years ago
The order and confirmation system is very simple to use and most of time is reliable and quick. Sometime when the computer system is not respond, have to ring the office to sort out the delivery. And the driver on the delivery day is always helpful and doing a good job, keep site as neat as they can. Only comment is when the delivery need get delayed, a phone call will be good!
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Posted 7 years ago
I would have given five stars, however, we do request an early delivery before 8am as access to our Biomass boiler is through the school car park, but delivery was not received until 10:30am today. I did try to contact you by telephone to confirm arrival time, however, your telephone system did not appear to be working correctly. A member of staff called to advise that delivery would be approximately 10:30am today and early deliveries would not now be possible in future, however, the delivery driver advises that early deliveries are still possible, just not today! Please advise. Many thanks Lisa
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Posted 7 years ago
For the first time I was not present for the delivery but my wife was. She has no interest in that side of things but from her point of view your delivery man came, complete the delivery with no hassle to her,so it was a good service
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(Fishburn) - Posted 7 years ago
Excellent service. Delivered promptly and notified us of delivery time. Only criticism would be that some pellets were spilt and left on the pavement/road and one of our neighbours complained to us about it.
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Posted 8 years ago
Ms. Flisch, Thank you for taking the time to write a review. While far from a frequent occurrence the nature of wood pellet deliveries can sometimes mean that small amounts of product may be spilt. The most common cause is that as a store fills up the wood pellets back up along the delivery hose. This could be due to a number of reasons; inaccurate estimate of the current amount in the store or poor visibility into the store. As the delivery hose is disconnected some pellets can spill out. This is covered in our terms and conditions 4.12.2. The driver informed me of what happened and in most instances would have cleared the pellets, however, an ill timed hail shower made the clearing up rather difficult; due to the hygroscopic characteristic of wood pellets. The driver will endeavour to leave your next delivery in a more satisfactory condition. Kind Regards, Tim Finlay
Posted 8 years ago
Service was very good but unfortunately the lorry's wheels churned up our neighbour's side of our drive. I appreciate our drive is just wide enough and the driver has to back up or down our drive but perhaps next time he could " churn " up our side of the drive if necessary! Otherwise quick. clean and efficient service. Many thanks, Dennis Burrowes.
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Posted 8 years ago
Driver was excellent explaining what was going on explaining the reasons for everything. A credit to the company. Invoicing and delivery details across the web was also very impressive. Quality of product excellent. The reason for a less than excellent rating was the disconnect between initial contact and the schedule coming out for confirmation ; more than a week & after the initially indicated delivery date ! Very poor but more than offset by everything else.
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(Avonmouth) - Posted 8 years ago
Great sales and service, helpful and efficient staff. Would've only been made better to know whether delivery would be am or pm.
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(Fishburn) - Posted 8 years ago
A reliable service and friendly helpful driver Pellet volume seems to have increased as my store did not take as much in weight as usual before it was full. I will use again
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(Fishburn) - Posted 8 years ago
Balcas Energy is rated 4.7 based on 1,665 reviews