Balcas Energy Reviews

4.7 Rating 1,665 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a call from the driver prior to delivery, I was in London, he was delivering to my home in North Devon, the delivery is complicated, I messaged him instructions, all went very well indeed, polite, efficient, excellent! Thank you.”

Helpful Report

(Avonmouth) - Posted 5 years ago

“Reliable an efficient friendly service!”

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(Avonmouth) - Posted 5 years ago

“As always the delivery driver Gary (who is the immediate face to your company) was superb. He is always exceptionally helpful, efficient and polite. He has gone "the extra mile" to ensure we did not run out of pellets. I cannot see a box for unhappy so I'll put it here. FF used to be very responsive in confirming a delivery shortly after I asked for it to be scheduled on line. Now I hear nothing until the very last minute to confirm that you will be able to deliver on the requested date. This makes me very nervous. This time we are under a week from the requested date and had still heard nothing. If it wasn't for Gary I am not sure that we wouldn't have run out and still heard nothing. In addition it seems very bad planning that I couldn't even get a pallet of pellets from you as a stop gap as they were marked out of stock on line.”

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(Okehampton) - Posted 5 years ago

“Delivery excellent. Office as bit all over the placed”

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(Okehampton) - Posted 5 years ago

“As always Vic the delivery man kept us in picture and loaded the hopper with his normal efficiency and cheer! Thanks Norry Boulting”

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(East Kilbride) - Posted 5 years ago

“Delivery process was perfect. Date was pre-arranged by email, driver then contacted me the night before and again an hour before arriving. Delivery itself was efficiently done and I was back to work within an hour. Can't fault it at all.”

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(East Kilbride) - Posted 5 years ago

“Very efficient service, with excellent communication, and on time as usual”

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(East Kilbride) - Posted 5 years ago

“Ordering is easy, service is great, and Gary the delivery guy is very accommodating”

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(Okehampton) - Posted 5 years ago

“We were empty and I’m they arrived”

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(Avonmouth) - Posted 5 years ago

“Brilliant service”

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(Middlewich) - Posted 5 years ago

“I had to phone many times as I didn’t receive an email to confirm my delivery. I was told different reasons for the delay including the truck had broken down. I need to be around when pellets are delivered so it’s important for good communication to take place. The system does not seem to be working as it use too with Forever Fuels. I would order pellets and get an email within a couple of days to confirm a delivery date. This time I ended up calling Balcas to sort out the delivery. I was out of pellets and ended up ordering Balcas brights from Amazon in bags to get me through. I realise I am just a small household customer but I have been la loyal one for many years. Could you look at the system and how it can be made more efficient as it used to be. David, delivery driver is superb and I will be back because he is so good. He is a big asset to Balcas.”

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(Mistley) - Posted 5 years ago

Dear Jane Thanks for your note and letting us know. We are sorry for the difficulties you experienced. We are looking into what went wrong with your delivery on this occasion and will be in touch. Kind regards The brites Team

Posted 5 years ago

“Delivery driver was excellent.”

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(Middlewich) - Posted 5 years ago

“Very poor communication about delivery. I ordered on the 7th Jan and was told delivery would be within 1 - 2 weeks and that I would get a delivery date shortly. I rang about a week later asking for a delivery date - lady said she would chase it up. Then rang again on Tues 22nd to be told still not scheduled and that he would find out for me. Came back in a few minutes with date of 24th - 2 days later. Left with the impression that if I hadn't chased I would still be waiting. The service used to be a lot better.”

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(Okehampton) - Posted 5 years ago

Christopher, sorry to hear of your negative experience. A member of the team will be in touch if that’s ok? R

Posted 5 years ago

“Fast and efficient”

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(Fishburn) - Posted 5 years ago

“On time, clean, tidy no fuss delivery. Driver polite and helpful.”

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(Avonmouth) - Posted 5 years ago

“Your driver (David Osborne) made the difference between providing an acceptable service and providing a very good service. He does his job thoroughly and to a very good standard. Delivery Staff like David give me the customer the confidence to keep ordering from you. I have no doubt that you are proud to have people like David work for you and as a customer it would fantastic if all drivers did their jobs the way David does 👏👏👏”

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(Mistley) - Posted 5 years ago

“They are a good-sized organization willing to supply small deliveries. Mally the driver is always pleasant, efficient and is not put off by bad weather and our remote location.”

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(Middlewich) - Posted 5 years ago

“I placed my original order on 4/1/19 and said we'd like delivery on 23/1/19. I got an email on 9/1/19 saying delivery would be 16/1/19. I declined this as I wasn't in. I then had to chase on three separate occasions about delivery as there was no information, no confirmation email. I was told it would be 23/1/19 but nothing confirmed until the day before. I also wanted to increase the order and the lady I spoke to said this was complicated and made me feel like I was causing an issue. The order hadn't been agreed by that point and I didn't see why I couldn't increase it. It seems that in the space between my order Forever Fuels seems to have been sold or the new team doing administration are taking over but this has been a shambles. I won't necessarily return to use you, at all stage communication has been poor. The only upside to using you is that Gary (the chap doing the delivery) is excellent, messages with a time the night before and is always good at dealing with the delivery.”

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(Okehampton) - Posted 5 years ago

Tim, we are sorry you feel you have had a negative experience. A member of the team will be in touch with you directly, very soon. R

Posted 5 years ago

“Very good”

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(New Holland) - Posted 5 years ago

“Sadly with your prices going up so much and having to wait 3 weeks for delivery slots we have decided to change suppliers. Our first order from you cost £1200 for 5 Tonnes now it cost £1500. What used to take a week to arrive now takes 3! We have found a much cheaper company, with a 4 wheel truck to deliver. It's a shame as we liked having the same delivery driver Gary up here. He was wonderful, friendly and efficient. Real shame Sammie Woollacott”

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(Okehampton) - Posted 5 years ago

Dear Sammie, we are very sorry you feel you have had a negative experience lately. A member of the customer services team will be in contact with you very soon, if that is ok. R

Posted 5 years ago

Balcas Energy is rated 4.7 based on 1,665 reviews