Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

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“Excellent service driver very obliging.”

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(Fishburn) - Posted 9 years ago

“Chris was excellent. I have a difficult access and he was very skilled in getting in and was most efficient in making the delivery. He took care in the delivery of pellets and made sure I got the maximum delivery in the tank.”

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Posted 9 years ago

“Excellent in every way .Particularly the driver. Thank you.”

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(Middlewich) - Posted 9 years ago

“Our delivery was scheduled promptly and efficiently and the driver offloaded our pellets carefully and with a very good attitude”

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Posted 9 years ago

“Fantastic service, George the delivery driver is a credit to you!”

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(Fishburn) - Posted 9 years ago

“Very impressed at efficient service. In past I have struggled to get through on phone and ended up ordering from another supplier but this time no problems. Delivery driver Chris very helpful.”

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Posted 9 years ago

“I placed my bulk order online on the 8th November, and received a confirmation email for delivery on the 18th November. The delivery didn't arrive on the 18th, or the 19th. I called at 4pm on the 19th to find out where the delivery was, and was informed it wouldn't be until the 25th. I ran out of pellets on the 22nd, and had to fuel the boiler with limited bag supplys on a daily basis. I was assured that the delivery would arrive on the 25th as confirmed. I made your team aware on numerous occasions that I have a young family/babies, and not having any heating wasn't an option, so the 25th was the absolute latest I could accept a delivery, as my supply of bags was running out fast. I used my last 2 bags of pellets on the night of the 24th, and had turned the heating system down as far as I could to ensure we had heat throughout the night. At approximately midday on the 25th I received a call to inform me I wouldn't be getting my delivery on the 25th due to a lorry issue, and they would try to rearrange a date. I had to re-explain my situation and the issues that had occured, and was then told a delivery would be scheduled for 8am on the 26th. So we had to go a full 24 hours without heat or hot water....which I wasn't at all amused about. Fortunately the delivery arrived mid morning on the 26th, and we are up and running again. I'm disappointed about this entire process and despite having had several conversations with the sdcheduling team and the Area manager for Kent, I'm no clearer as to why this occured. Whilst they have been apologetic, I was surprised that there was no offer to deliver a supply of bags to ensure I didn't run out before the bulk delivery arrived...I have to say that the customer service experience has been very poor. The only positive thing about the whole experience was how pleasant, and understanding the lorry driver was when he arrived to deliver our bulk order.”

Helpful Report

Posted 9 years ago

Christopher, We would like to apologise again for the delay in getting the delivery out to you. We pride ourselves on providing fantastic customer service and a delivery to match. Regrettably, on this occasion, our service fell short. The delivery was re-scheduled several times because our smallest truck in your area was in for repair. This unfortunately took longer than anticipated. We would have sent the delivery on one of our larger vehicles, but your access requires a small truck. We expect fewer problems like this in future because we are increasing the number of small trucks in the South-East this winter. The extra 4-wheeler for the area should have been here by now, but is unfortunately held up by manufacturers' delays. Our small tankers are in high demand, as there are few others besides ours in the country. Throughout this, the scheduling team kept you updated and in the loop. You requested a call back from an account manager which I duly actioned. I offered my sincerest apologies and outlined the above. I also offered to send you out a pallet of bagged pellets at a reduced cost to keep you going and hopefully go some way towards restoring your faith in us. I am glad that you were pleased with Chris's delivery when he was finally able to get to you.

Posted 9 years ago

“Called the evening before to indicate ETA, turned up at appointed time. Quick and clean delivery.”

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Posted 9 years ago

“Receiving a telephone call the day before a delivery is always a sign of excellent customer service and is appreciated. Steve, the driver, always approaches our entrance with great care and makes the delivery punctually and with great courtesy.”

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Posted 9 years ago

“First class service, ordered on Monday, delivered on Friday, driver was very helpful, tidy and friendly”

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Posted 9 years ago

“Usual high standard of service provided throughout from the initial ordering via Paul to the delivery by the driver on site yesterday. Promote, good communications and reliable. Will continue to use this service in the future.”

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Posted 9 years ago

“Fuel is always delivered quickly when requested and we like the proactive anticipation of when a delivery might be required. This way we are always assured of having adequate fuel . The use of active dust extraction during delivery is an advantage. We like the fact that good quality fuel is delivered from sustainable sources. The lorry driver is very careful which is particularly important in school grounds. He is always very helpful and you can set you watch by the impeccable time keeping. So far all aspects of the service have been good from ordering through to delivery - it is prompt and efficient.”

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(Okehampton) - Posted 9 years ago

“Lorry driver Phil has been excellent. He is really helpful and nothing seems to be a problem.”

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(Avonmouth) - Posted 9 years ago

“Both guys doing the delivery of pellets are very well trained, and clean after every service of pellets. Great team you have from Andover depot.”

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Posted 9 years ago

“Good Quality Wood pellets and reliable service and delivery. Will keep using them.”

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(Avonmouth) - Posted 9 years ago

“Tom is very friendly and efficient. He has been here several times now and so knows where things are and proceeds and completes the delivery well.”

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(Avonmouth) - Posted 9 years ago

“Excellent service and quick delivery. The drivers are always extremely friendly and informative and just 'get on with it'. I would definitely recommend Forever Fuels!”

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(Middlewich) - Posted 9 years ago

“Delightful and knowledgeable delivery driver who took the time to ensure a thorough and professional job was done.”

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(Avonmouth) - Posted 9 years ago

“Very good service. Arrived promptly at planned time. Efficient delivery. Well done Gary.”

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Posted 9 years ago

“Thank you!”

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Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews