Balcas Energy Reviews

4.7 Rating 1,666 Reviews

96 %

of reviewers recommend Balcas Energy

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022

Anonymous

Anonymous // 01/01/2019

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“Best price, excellent service. Delivery was handled smoothly and professionally guaranteeing my future custom.”

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Posted 9 years ago

“Delivery service now very good plenty of notice and contact so not hanging around - also able to offload and drop in space near to store area”

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Posted 9 years ago

“i do not understand why you did not deliver 4.5 tons as we had completly run out 2 days before and it holds just under 5 tons and you have delivered 4.5 tons before . chris”

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Posted 9 years ago

Dear Mr. Main, I can understand that if you ran out of fuel, prior to receiving your delivery, you would be keen to fill the fuel store to its maximum capacity. Our driver did actually fill your store to capacity and I think if you have a read, over some of the points below, it may shine some light on the situation. Seven of the past nine deliveries you have had from us have been for four tonnes. Only two deliveries have ever been for more. The most recent delivery was for an amount of 4.3 tonnes and one back in March at 4.5 tonnes. If we discount the four tonne drops, as you most likely had fuel in the store, we can focus on the two larger deliveries and why five tonnes has never been delivered yet. You may or may not be aware that there are acceptable parameters for ENPlus quality fuel regarding bulk density. The range is from 600 - 750kg/m3. If we imagine a store that has a realistic capacity of 6.7m3 then at 700kg/m3, it will hold 4.69 tonnes. As the bulk density changes to 620kg/m3, it will hold 4.16 tonnes while 4.3 tonnes would be expected to fit at 642 kg/m3. You can see that as the bulk density changes the tonnage that can be contained in your store also changes accordingly. I should point out that it has been our experience that the stated value in some fuel stores is very rarely or never achieved. Nameplate capacities indicating “X” tonnes of storage have been known to err generously on the optimistic side; calculated using a beneficial bulk density to total volume without properly considering if complete volume can be achieved using the positioning of the fixed pipes. As you can imagine, when dealing with a solid fuel, it is very unlikely that every conceivable space in a fuel store is utilised. One of the many great attributes of our specialised tankers is that you know exactly what has been delivered due to the Legal for Trade weigh-loaders; a risk that you have eliminated by choosing to receive a fuel supply from us. Under our simplified pricing structure you were able to save £32, by only getting charged for what you took, not what you ordered. As Forever Fuels continues to grow and lead the market we aim to provide the same high levels of service and top quality product for the best possible price. That is why when we compare your order this time last year to today there has been a drop in the overall price by about 5.6%; which equates to a saving of £52.46. Kind regards Deborah Bell Account Manager (North East)

Posted 9 years ago

“The delivery was seamless as usual, hence the 4 star rating. Your driver is friendly and efficient, exactly the type of customer service you would hope for. All the people I speak to at Forever Fuels are friendly and helpful. My only criticism is that, when I made enquiries about price increases prior to placing my order, I was led to believe that my delivery would cost less than last year. When I placed the order it actually cost more. I received no response to the email I sent asking for clarification of why this was. I now feel more inclined to shop around prior to placing my next order.”

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(Okehampton) - Posted 9 years ago

Belinda, Thanks for the compliments about the delivery. With regard to your price, the price you were quoted and the price you paid were both lower than the respective quote and charged amount for your previous delivery. We have been unable to trace the email asking for clarification - it does not appear to have arrived at any of our sales or info email addresses.

Posted 9 years ago

“Customer service was brilliant. Delivery was extremely fast. Very happy customer.”

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Posted 9 years ago

“to many emails.”

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Posted 9 years ago

Balcas Energy is rated 4.7 based on 1,666 reviews