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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Arrived ahead of time advised by driver previous evening. Driver's actions very professional. All in all a most timely hopper fuelling at a very good rate.
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Posted 9 years ago
I use Forever Fuels because the service is reliable and all the people in the office really helpful. I have tried other companies but I am going to stick with Forever Fuels because their drivers are very experienced and efficient, and always friendly and pleasant. The pellets are approved by OFGEM and they always arrive dry.
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Posted 9 years ago
Good company, used them for over a year. This was the fourth delivery. The ordering process is simple but thoroughly, safety of the customer and delivery driver first. Reasonably priced for a quality product. No pushy sales people harassing you like other firms tend to do. We would recommend Forever Fuels to anybody.
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(Avonmouth) - Posted 9 years ago
Very Good Service and was kept notified throughout
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Posted 9 years ago
Delivery time always confirmed by driver the day before. Always on time. Friendly drivers and staff. Good quality pellets. Exactly what you need.
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Posted 9 years ago
very helpful driver
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(Avonmouth) - Posted 9 years ago
We had our first delivery of blown pellets today and apart from not texting us the night before (because I hadn't returned an email confirmation), it was a very straight forward process. The driver was really friendly and explained everything well and gave us some useful tips on how to improve the pellet store. He also did a great job of reversing into our awkward drive. Pleasant company to deal with.
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(Avonmouth) - Posted 9 years ago
We have used Forever Fuels before for our blown pellet deliveries and have never experienced problems before. However, we will be making a complaint following today's visit. The boiler room was left very untidy with pellets strewn all over the floor and the driver has evidently trodden on (and broken!) a copper pipe leading from the water tank which has caused a leak. He didn't report the problem and we only discovered it after the driver had left. We feel better communication from the driver would have resulted in a better opinion of the experience and the company.
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Posted 9 years ago
Firstly, on behalf of Forever Fuels I would like to apologise for the issues that occurred during the delivery on the 1st of December. As per email correspondence we will endeavour to put right the issues caused. An internal review will be undertaken to avoid such incidents reoccurring. I hope you find our response to this issue suitable and look forward to working with you in the future.
Posted 9 years ago
The driver (Mark) was punctual and courteous. Can't ask for much more than that! Good idea to offer "top ups" by the way! Thank you
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Posted 9 years ago
a quick speedy response to my delivery request. a call the day before to give me an estimated delivery time. the driver on time and always very helpful. thank you forever fuels stuart clark, site manager darlinghurst school
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Posted 9 years ago
Prompt delivery, friendly and knowledgable driver - generally very good service.
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(Okehampton) - Posted 9 years ago
Significantly better quality than the competition- newer vehicles, more careful and knowledgeably drivers. The driver gave sensible advice on adapting the delivery pipes to reduce blockage and pellet breakage. A great supplier!
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(Avonmouth) - Posted 9 years ago
Everything worked as expected and Kevin the driver is exceptionally pleasant and helpful top marks Thank you
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(Fishburn) - Posted 9 years ago
Excellent communication, kept me informed of delivery details every step of the way. Arrived on time and team were excellent.
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Posted 9 years ago
Recent bulk biomass pellets delivery was very good thanks to helpful driver Chris Wells who was very obliging, arrived promptly at time notified before by text, listened, made extra effort to reduce dust during delivery and was very patient when I couldn't sign off straightaway due to being on a work call. 5 stars for customer service
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Posted 9 years ago
On time, quick, tidy, pleasant and efficient. Altogether very satisfactory. Many thanks.
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(Avonmouth) - Posted 9 years ago
Great service, easy delivery and pleasant driver.
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Posted 9 years ago
Having used Forever Fuels for almost a year now, I have to say that our service has always been good. However, on this occasion there has been an issue with our delivery. We were sent an email to ask if we required a delivery on Monday 23rd November as you would have a vehicle in the area. I replied to the email advising that we would indeed. On the morning of the 23rd I telephoned just before 9am to confirm what time the delivery would be. Simon advised that we weren't scheduled for a delivery and that I can't simply reply to the email sent as this isn't correct procedure. I advised I usually do telephone on use your online booking service and asked when the soonest would be that we could get a bulk order of blown pellets. He told me he would arrange for Friday 27th November and I did not need to follow this up with an email. Just before 12 noon on Friday I telephoned to see what time our delivery would be and Lynn advised again that we were not scheduled for one. I explained what had happened and she advised that she would check the phone call. Debbie then called from your Sedgefield depot and was absolutely brilliant!!! I can't praise her service enough. She arranged for Kevin to deliver a tonne on his way back from Scotland as that's all he'd have left and then the additional 4 tonnes will be delivered today - Monday 30th. She gave me her mobile number and kept me very well informed. When Kevin arrived (slightly earlier than expected, which was a bonus for us), he was as polite and professional as always. The issue was resolved in the end, but should have been avoided. Nevertheless - Debbie, Kevin and Lynn are all a credit to your company
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(Fishburn) - Posted 9 years ago
Very professional approach. The driver was first rate and very well informed.
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Posted 9 years ago
Well organised as usual, telephoned with an ETA and loaded with the usual efficiency.
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Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews