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Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

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Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
Very skilful driving to get to the house. I did give detailed directions as the sat nav route is wrong but these instructions were not passed on.
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(Fishburn) - Posted 9 years ago
I have now had three deliveries, and the service has been faultless every time. The drivers are excellent - friendly, and committed to providing a decent service. I have no hesitation in recommending Forever Fuels to others.
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(Avonmouth) - Posted 9 years ago
Driver Mark was very professional and helpful in his approach. Great Service from start to finish.
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Posted 9 years ago
Extremely efficient
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(Fishburn) - Posted 9 years ago
Order received as requested on time. Delivery driver very helpful very good service all round.
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Posted 9 years ago
Excellent service your driver Chris could not be more helpful. Hassle free deliveries every time, wonderful.
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Posted 9 years ago
Very courteous and helpful driver. Great equipment and rapid service. Thorough check of arrangements and installation prior to offloading- so safety at the forefront of considerations. Very happy with service and would have no hesitation to recommend to others. Mike Robins - Herefordshire
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(Avonmouth) - Posted 9 years ago
all did what it said on the box
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(Fishburn) - Posted 9 years ago
Forever Fuels are extremely professional and efficient. The order process and bulk delivery are undertaken with pride and efficiency. I wholeheartedly recommend them.
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(Middlewich) - Posted 9 years ago
Bit of a delay in getting the delivery date confirmed. But the delivery itself was fine - driver very helpful.
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Posted 9 years ago
Thanks for the feedback Ian and pleased that all went well with your delivery. Regards, Paul.
Posted 9 years ago
Good communication regarding delivery. Driver excellent.
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Posted 9 years ago
very good arrived on time and delivered with minnamum of fuss thankyou
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Posted 9 years ago
efficient service. advised of exact delivery time. friendly driver and knowledgeable.
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Posted 9 years ago
Efficient, on time and courteous!
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Posted 9 years ago
forever fuels is by far the best company out there for our fuel allways a quick turnaround with deliveries and very good drivers,having used a couple of companies before(who were shocking) I know what im talking about many thanks
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Posted 9 years ago
See my letter. Most of the sacks of pellets delivered were split and/or holed, very difficult to handle without spillage, loss of pellets and high risk of contamination. I do not believe the carrier is to blame for this, it looks as if the damage took place during storage. You must improve quality control. Most of the holes look as if they have been made by mice or rats. M. Barran
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(Bags) - Posted 9 years ago
Dear Mr Barran, All Forever Fuels product under go a full quality control check before being despatched from our depots onto our subcontracted Hauliers. We would not have sent out a pallet in the state to which you describe and have looked into this with the hauliers who signed for this pallet stating they receives this in pristine condition. Unfortunately there is little we can do regarding this as you have also signed their POD to accept delivery of these pallets stating that you received them in Good Order and Condition. In future if you are ever in doubt regarding the condition of your delivered pallet please do give us a call straight away before signing this declaration and we will work hard to sort this for you. I hope this clarify's our quality control process at Forever Fuels. If you have any further questions please don't hesitate to contact us. We at Forever Fuels wish you a Merry Xmas!
Posted 9 years ago
These guys don't mess around. Within 2 days of calling Forever Fuels, their truck was in the yard with 14 tons of wood pellets and back out empty in less than 30 mins. A tidy job!
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Posted 9 years ago
Good to have the email systems in place advising if delivery is in the area as I find the top up service good value. Also the follow up email communication is good, but the link between the top-up price and invoice price is often wrong - although I should have checked the confirm order file as this was also incorrect! However, Kevin quick to pick up and correct the error so it worked out fine in the end. Like the service reminders and call from driver as it is always useful to get an expected delivery time. Driver very good and no mess which is a bonus! Good all-round service, just need to sort the email quote from the top up service with confirmation and invoice price. Thanks, Adam
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(Avonmouth) - Posted 9 years ago
I was contacted on the day before delivery and again on the day of delivery. The driver(Chris) made sure that everything was in place before and after delivery. Excellent service and one I would recommend
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Posted 9 years ago
As usual delivery went without a hitch, driver great. Top marks FF. Regards Royale Leisurewear.
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Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews